Subject - Re: How should HR and department managers respond to poison letters?
(Cite Contribution) has suggested exclusively ;pl follow the same and give feedback that will be now more interesting and useful too ;is it not ? YOGESHCHANDRA

From India, Mumbai
First of all, the poison letter was an informal way of venting an unvalidated grievance against a department manager using an anonymous email account. Said letter was sent to all senior managers.
In the spirit of fairness, I requested the sender of said letter to formalize his/her complaint by writing a formal complaint letter. Otherwise, no action will be taken, including that of a formal investigation. Surely, it would be unfair to proceed and create a fact finding committee without first ensuring that there is a valid issue. Not only will it be a waste of company resources, it also sends the message that informal complaints like that of a poison letter is an acceptable form of airing grievances.
Such a way of venting out concerns and disappointments is not in congruence with the grievance machinery of a formal organization. Without a formal complaint such a letter will remain as hearsay therefore no investigation should be conducted.

From Philippines, Quezon City

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