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Dear Mr. Vinod,
The seven golden rules of HR (Recruitment)
Recruitment is a key element of HR practice, but complying with legal responsibilities can make the process harder than it first appears. Gary Rothville and Kishanie Wijewickrama examine the legal pitfalls of recruitment and detail seven steps for avoid ing them
1. Present the job honestly
When you advertise your vacancy in the marketplace, you and your recruitment consultant will want to present the job in the most attractive light possible. However, the Trade Practices Act prohibits a corporation from engaging in conduct that is misleading or deceptive, or that is likely to mislead or deceive.
Example: In a recent case, a leading stockbroking firm was found to have engaged in misleading and deceptive conduct when it told an applicant for a senior role that the terms of his employment would not change when the employer’s business was acquired by another company. The applicant relied on these representations by taking steps to leave his job as quickly as possible. The court found that the employer had breached the Trade Practices Act, rendering it liable for damages and costs.
Golden rule: When you are advertising and recruiting be honest. Don’t exaggerate the role simply to secure the best candidate.
2. Recruit fairly
An employer must not discriminate unlawfully in relation to job selection criteria, employment offers, or employment terms. In Victoria, as a general rule, and unless a statutory exception applies, it is discriminatory to treat one job applicant less favourably than another on the basis of age, gender, disability, pregnancy or potential pregnancy, race, religion, political opinion, medical or criminal record, marital status, sexual preference, union activity or physical features.
Example: A man was refused employment as a pilot because of his age. The airline argued that it cost a great deal to train pilots and the man would be likely to be a pilot for a shorter period, due to his age. The airline was found to have discriminated against the man on the grounds of his age and was ordered to remove age as a selection criterion for new pilots.
Golden rule: Consider all job applications and short list and make job offers on the basis of their skill, experience and qualifications in relation to the selection criteria only.
3. Screen candidates by relevant criteria
Employers often seek to find out information about prospective employees by conducting pre-employment checks on such matters as the candidate’s medical or criminal record. It is unlawful to refuse to hire an applicant on the basis of his or her medical or criminal record, unless the refusal is based on the inherent requirements of the position. However, an employer is entitled to request that an applicant undertake a pre-employment criminal check or medical test, if it is genuinely necessary to determine whether the applicant is suitable for the role.
Example: A man seeking work as a school cleaner was denied a job on the basis of his criminal record, which showed a history of volatility and violence, particularly after drinking. This was held to be justified, because of the risk of the man displaying aggressive and violent behaviour around school-aged children.
Golden rule: Before conducting criminal record or medical checks, ensure that the results are genuinely relevant to the position being filled.
4. Ensure application forms comply
An employment application may list the duties of the role and ask the applicant about any pre-existing illness or injury which the applicant is aware of and could reasonably foresee being affected by the work duties. If the application form correctly refers to and complies with relevant provisions of WorkCover legislation, an employer can avoid workers’ compensation liability in relation to an exacerbation of a pre-existing injury which the employee did not disclose. However, if the applicant does disclose such an injury, you must not discriminate against him or her on the basis of that injury, unless it means that the applicant could not safely perform the inherent requirements of the role.
Example: An employee who had previously sustained a knee injury on the factory floor but failed to disclose this pre-existing injury in his job application would not be entitled to workers’ compensation for an aggravation of the injury, suffered in the new employment.
Golden rule: Written application forms should set out the physical requirements of the position, request disclosure of all relevant pre-existing injuries, correctly cite the legislative provision that requires the applicant to disclose this information, and state the consequences of failing to make a full disclosure.
5. Keep questions relevant
Questions in job interviews that focus on any of the grounds of discrimination can themselves be found to be discriminatory. Questions should focus on whether the candidate can perform the requirements of the role, for example whether a candidate can work back late on short notice, if that is a requirement of the role, and not on irrelevant factors such as the candidate’s childcare arrangements.
Example: In a recent case a female candidate with extensive relevant experience was asked a number of questions pertaining to her marital status and her intention to have children. These questions were found to be discriminatory as they were not relevant to the role.
Golden rule: For consistency, a set of questions should be developed and asked of all job applicants, which allow for an assessment of the applicant’s suitability against the job selection criteria, and will help avoid discriminatory questions and keep the interview on track.
6. Be clear when making an offer
When making an offer, always make it clear to the applicant if the offer is conditional on some yet to be completed event, such as a reference check or the results of medical tests. If an employer makes an unconditional offer to a candidate but later wants to withdraw that offer, the withdrawal must occur before the candidate accepts the offer. Otherwise, the candidate can claim that a binding contract of employment had been formed, and sue for the breach of that contract when employment does not eventuate.
Example: A man applied for a job as an ‘aircraft handler’, performing engineering and maintenance duties. At one of his interviews, he was asked to perform a typical task required of an aircraft handler, to see whether it would aggravate a previous wrist injury. He performed the task, and was offered employment. On arriving for his first day at work, he was told that he would not be employed because he had failed a medical test. It was found that the employment relationship had already been created and, also, that the employer sought to terminate the employment based on the man’s impairment (his wrist injury), and that this was discriminatory.
Golden rule: Do not make an unconditional offer of employment unless you have all the information you need to be able to make the offer – if you don’t have that information and want to make a conditional offer, ensure that the applicant clearly understands the conditions that apply to the offer.
7. Define the probationary period
The primary purpose of an employment contract is to avoid any later dispute as to the terms of the employment. A contract sets out an employee’s benefits, but can also impose conditions on the employment, such as a probationary period. Employees cannot issue unfair dismissal proceedings relating to the termination of their employment during, or at the end of, a probationary period, provided that the probationary period is agreed before employment starts, is set out in writing and signed by the employee. However, if the probationary period is unreasonably long, it will not be enforced.
Examples: In one case, it was found that a four-year probationary period was unreasonable for an ambulance driver. During that period, the driver was given three years of training, followed by a 12 month period during which there were on-the-job assessments. In that case, it was found that a three month probationary period would have been reasonable.
Golden rule: It is essential that new employees be given a written contract of employment, that sets out the terms and conditions that will govern the employment relationship. The contract must be as clear as possible to avoid later disputation. A written contract of employment benefits both the employer and employee, and should always be used when employing a new person in a business. Always use a written contract where you wish to apply a probationary period, and ensure that the period is reasonable.
23rd April 2011 From India, New Delhi
Thank you very much for sharing the wonderful Golden Rules of HR. Really an eye opener.
Arun Kumar Davay (2200+) | LinkedIn
24th April 2011 From India, Madras
This was a fantastic read, the golden rules applies from the onset of recruitment process, from advertising - sourcing - screening - interview - offer - probation - confirmation. learned a new aspect
great share ! thanks for the contribution
24th April 2011 From Kuwait, Salmiya
Mr.jaynarayan...Thank you very much for sharing the wonderful Golden Rules of HR...
But i have same opinion for golden rules of HR...Remember That a Deposition Is Testimony: During the deposition, keep in mind that you are involved in a formal, on-the-record proceeding. Once your initial jitters have passed, you probably will feel like you are just having a conversation with the attorney taking your deposition. A skillful attorney will encourage you to feel this way by being nice, polite and perhaps even charming. But be assured that the attorney is only doing so because he or she knows that if you are relaxed, you are likely to be more open and forthcoming with information. Don't forget that you are involved in an adversarial proceeding - and the charming lawyer asking the questions is trying to get a large monetary judgment against your company.
25th April 2011 From India, Ahmadabad
These golden rules are very useful. I believe that we should keep a copy pasted in front of us before making an offer. But the company expects us to hide some points / rules before giving the offer which later could prove bad for the HR, as the employee will blame the HR for not sharing everything openly to them. What should be the course of action for HR in this condition?
25th April 2011 From India, Hyderabad
Let us be very frank with ourselves - are these being followed like gospel truth in every organisation? As HR are you following these yourself in your recruitments? An honest answer to yourself may be an eye-opener. In case you are following - kudos !!
Why does an impression get created that HRs are never transparent? It is when at the time of recruiting we tend to overlook the hidden value of these rules and assume that their implied meaning is understood by the new entrant, especially Rule 1,2 & 7.
27th April 2011 From India, Pune
Creature View’s Three Golden HR rules:
1) Pants are not optional unless it really feels better that way.
2) Frying pan are not a method of conflict resolution, anvils are.
3) And finally, never, under and circumstances, eat a person, especially a small child, unless something is filming you.
9th May 2011 From India, Ahmadabad