Queries
Dear All,
I urgently need the KPIs for Telecom Industry. I would appreciate if someone who is already working in this sector could share some KPIs. I need to review the KPIs of all functions including Finance, HR, Technical, Commercial (Marketing, Strategy, business development etc), Administration, Procurement, IT therefore I need to ensure that all functions are provided with KPIs that ensure optimum achievement in terms of business goals. I have gone through the different sites but the emphasis seems to be on manufacturing and production and rarely the KPIs given can be customized for Telecom.
Best Regards

22nd April 2011 From Pakistan, Islamabad

PARTICIPATING IN DISCUSSION:
Dinesh Divekar
Business Mentor, Consultant And Trainer
Skhadir
Strategic Business Management Includes Revenue
Nashbramhall
Learning & Teaching Fellow (retired)
+2 Others

Dear Hina,
You know your industry as well as your company very well. Therefore, customisation of the KPIs you will have to do on your own. What applies to the telecom companies may not be applicable to you.
Wipro and Infosys, though both from IT industry have tremendous different style in running their company. FedEx and DHL both operate in 220 countries but then their administration style is unique.
If you expect everything readily available on the platter then what value addition we HR will do?
Thanks,
Dinesh V Divekar
22nd April 2011 From India, Bangalore
Dear Mr. Dinesh,
With all due respect, I think the purpose of this forum is gain knowledge by asking other professionals to provide their input. I have been responsible for the pms in my company and have already developed the KPIs through an extensive exercise. Well as you said different people have different goals and mine is to improve the system as much as possible, which it seems you don't agree to. Plus I think we should encourage learning and add value by contributing something
22nd April 2011 From Pakistan, Islamabad
Dear Hina,

My comments are as below:

With all due respect, I think the purpose of this forum is gain knowledge by asking other professionals to provide their input. I have been responsible for the pms in my company and have already developed the KPIs through an extensive exercise.

Good to note that you have developed the KPIs and done the spade work. But then you should upload your work here then only industry-outsiders like me can give you the inputs for improvisations further.

Well as you said different people have different goals and mine is to improve the system as much as possible, which it seems you don't agree to.

Your inference that I do not agree with the improvement in the system is out of place and not consistent with my comments in this thread or any other thread. Recently, one Prema had asked for the draft of the circular. I told her to draft on here own and then upload it here. Then I have corrected it further. You can check my previous post.

Plus I think we should encourage learning and add value by contributing something.

It would be my pleasure to see if you could add value.

Thanks,

Dinesh V Divekar
22nd April 2011 From India, Bangalore
Dear Dinesh,
I am glad that you also have started to raise questions rather than give answers on a platter. I endorse your views that bloggers should post their draft versions and seek help to improve rather than just raise a general query.
Have a nice day.
Simhan
A retired academic in the UK
22nd April 2011 From United Kingdom
Dear Ms. Hina
Kindly do attach your KPI's for reference, which will be followed by suggestions.
Lets not waste time in unfruitful debate. We have to look forward for a solution within stipulated time frame. I am sure, your query's will be solved to an extent only.
With profound regards
23rd April 2011 From India, Chennai
Dear Suchitra,
What do you do and where? What would you consider as support functions? Please state the functions and also search the Web for general information of this nature.
Kindly see the exchange of views at https://www.citehr.com/319453-key-learning.html to realise the futility of posting short messages.
Have a nice day.
Simhan
A retired academic in the UK
25th May 2011 From United Kingdom
Dear Suchitra,
For someone seeking help, you are very economical in providing information. I thought you would be a student and I was right. Where are you studying, and in which mode?
Is it in the IT business? Support functions are many including Human Resources. As it is for your project, please conduct a literature survey. Please see my posts in other threads.
Have a nice day.
Simhan
25th May 2011 From United Kingdom
helloo can you please make me understand what does the above study mean and the importance of it in the organization
26th May 2011 From India, Hyderabad
hello Mr nashbramhall can u please give me information on how to implement KPIS in the HR department of an infrastructure company
26th May 2011 From India, Hyderabad

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