Hr Manager
Company Director

Dear All,
I work in a BPO and we are planning to start Training and Development division separately to continuously have training programs for various employees in various topics. The first and foremost being in communication,personality development etc. Can anyone help me with a questionnaire or any other form which will let me assess the training needs and rate the employees so that it becomes easy for us to choose who has to be trained on what topic.
All or any of your views will be greatly appreciated and helpful.
Thanks and Regards

From Singapore
Hi Renu

Choosing who to train, on what subjects is a big issue. You have probably already done this, but I would suggest taking the following steps:

1) Define the core skills required (and the level required) for each key job

2) Map the skills levels to your training programmes (there may be gaps where you do not have training yet)

3) Assess your staff to see what their current level actually is for these skills - have their managers confirm this assessment

4) Use the resulting skills gap, mapped against the training programmes (from step 2) to produce your training plans. These can be for each individual, but, rolled up, will also be able to show you the training needs across the organisation.

This is a very brief summary. If you would like some more information on using skills management, please feel free to download my white paper "Skills Management Methodology" from <link no longer exists - removed>

If I can be of any further assistance, please do let me know.

Best regards

Donald H Taylor

Learning Blog: http://learningtechnologiesconference.wordpress.com/

Training Needs Questionnaire

Name: ______________ Department: _____________
Designation: __________ Company: _______________

(1) Which of the following you think is an effective way of training?
o On-the-job method
o Off-the-job method (outbound training programs)
o Seminars
o Workshops

(2) According to your department, which are the functional areas in which training should be provided to your team?
__________________________________________________ _______
__________________________________________________ _______
__________________________________________________ _______
__________________________________________________ _______

(3) Which are the specific areas in your job that need training to improve your job performance? __________________________________________________ _______
__________________________________________________ _______

(4) Do you have any idea about other training providers or other institutes who can provide the above mentioned training? If yes, please provide the details below.
__________________________________________________ ________
__________________________________________________ ________

(5) Please share any other information you feel may be helpful as we prepare to conduct your training.
__________________________________________________ ________
__________________________________________________ ________

From India, Mumbai
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