An individual employee with NLP skills is empowered in the performance of their duties in many ways. The ability to read and comprehend others' mental maps is the basis of effective interaction. NLP has been used to assist business professionals in the following ways, and others.
A manager tailors her approach to staff development and motivation to the individual thinking patterns of each staff member. In a performance review, she identifies the employee's motivation strategy, i.e. how the employee motivates themself, and incorporates this naturally into the employee's development plan. In her next meeting, she uses conflict resolution techniques to resolve differences between three employees working on the same project.
A team member presents a proposal in a planning meeting. He begins by gaining rapport and accord in the group. He then incorporates highly valued criteria representing each faction in the team into the design and communication of his idea. This makes the idea more accessible to each participant in the meeting, and therefore more persuasive.
A saleswoman uses precision questioning to understand how her customer has been using the product she represents. She teaches the customer how to make the product work more effectively and go farther. In the process of gathering information she uncovers another area in which her products may be able to help the customer.
A customer service representative handles a call from an irate customer. She establishes rapport with the customer, gently leads him into a calmer state of mind, pinpoints the problem, and solves it. After the grateful customer hangs up, she takes a moment or two to shift herself into a more resourceful state of mind.
An internal consultant is part of an international project. He notices cross cultural communication problems developing between project team members. Reading their non-verbal cues, he "translates" each group's intentions to the other group and prevents delays in the project due to misunderstandings. TAKE ACTION NOW!
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