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Greetings,

They are the lighthouse and often the guiding star to us. They may not have worked directly with us , yet the set an impact with the way they worked . Most of us may find our mentors in them. They almost become our benchmarks.

Tell us who is you HR Hero/ Champion ? Who is that person who inspired you with his/her work? There must be many reasons why you respect them so much. What made them so respectable to you ? Share few with us. Let us know who is your ideal and why ?

Here's mine :

She headed HR , with exceptional leadership qualities, that made a mark while managing a large offshore development centre through difficult times. This faced a challenge towards employee satisfaction. It was a growing organization and had started a large facility in a new city. Hence faced challenges with lagging and leading factors. Internally, there was a challenge to ramp-up at a large scale in a shorter span of time. External challenges were from the competitors to the company who were starting their centres in the same IT Park. This was difficult as the talent required by all these companies were the identical. Furthermore, the E-Sat survey showed a diminishing result which deepened the concerns on the leadership of the company. Here’s what she did to leverage the situation and bring in a turnaround:
  • She implemented a ‘employee single-point-of-contact’ system for every team. These individuals who were selected as SPOC, from every team used to coordinate on collecting feedback on every aspect including the job environment, Production, HR, Infrastructure, Logistics and the Cafeteria. This created a robust feedback system. Every employee knew their voices would be heard. The Turn-around-time for each feedback was maintained with zero-tolerance to any non-adherence to the service level agreement.
  • She used to take focus group meetings with every team and speak to the employee about the issues on the production floor. This was attended by non-reporting members. This allowed the employees to speak up about the sensitive issue such as disparity in the team or even any concern related to their leaderships. Through this meeting she established an open culture, where everyone was respected and valued. She set the decorum for all uniformly.
  • She arranged for culture based training for the company which was made mandatory for everyone. These trainings were arranged away from the company vicinity. The content of these programs primarily focussed on the behavioural training breaking silos and enhancing personal excellence.
  • She funnelled the talent base and planned for off-location hiring. The company coordinated with recruitment consultancies across the nation and hired from every city in the north to far east including Shillong and Nagaland . This robust hiring from other cities brought the best of talent. It further created a dependable talent base within the company as these candidates took planned leaves once or twice a year to visit their hometowns. She further re-skilled few roles and created a longer career path within the company.
  • The compensation remained a challenge as every firm hired some amount extra than others to close on their hiring targets. Here she strategized it into an employee friendly package. She created a tax friendly salary structure which ensured that the employee receive the highest take-home salary possible within those bands. This became a deal breaker later, as the other companies who were paying more, had a higher tax. This implied that though the employee would get a higher CTC, with those employers, the take home would be lesser due to the in-efficient salary structure.
These efforts established the company as an industry leader. These practices are repeatedly implemented by different companies. But the way these initiatives were lead in this organization, it created an entirely different result. She remains my Champion as her initiatives had established a trust among employees. I consider that quotient as one of the highest parameter as that leads to respect, loyalty and productivity. It takes a lot for a company to be loved and valued by its employees. Though we all know, its a two-way route. Yet building that takes an effort of a lifetime. Inspiring employees enough to keep them motivated takes a continuous corroboration. Its during her effort I realised this humongous progressions and what it takes to build a ‘Most Respected Employer’ brand .

source: Who is your HR Hero <link updated to site home> ( Search On Cite | Search On Google )

Regards,
(Cite Contribution)

Dear Dr. Mahanta,
She worked on all these principles in an adverse environment. It was very difficult to keep the decision makers and the talent base aligned. Building trust and respect for the organization, in such a testing environment is the reason why she inspires me.
Regards,
(Cite Contribution)

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