As you said your company not in to manufacturing activities hence its come under shops and establishment. In India most of the MNC – Local companies they do have Service Rule in place instead of standing order.
First Service rule is an draft standing rule it’s like own by-law of companies. (there you can draft your company norms, work style, legal stand and other parameter of the company).
Secondly register and records you have to maintain with respective branch office at india.
29th January 2011 From India, Coimbatore
In Different country the Service Rule is maintained for eg in my country we have a service rule according to our country labour rules as we employee local though its MNC,
you can have your own hr policies according to the cooperate rules and have the service rules accoding to the country rules wich is required to be endorsed by your country labour officer so that when the labour inspector checks you can have it as a proof
29th January 2011 From India, Mumbai