Dear all, can someone share a job description of IT (Infrastructure management and services) Manager in regards of a KPO/BPO company. Kindly help. Thanks! Nishu
From India, New Delhi
This is a real-world description for a technical manager. The description itself is several years old, but 95% of it is still appropriate for today.

Solution Development and Delivery

* Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
* Applies significant knowledge of industry trends and developments to improve service to our clients.
* Reviews work of development team.
* Easily recognizes system deficiencies and implements effective solutions.

Technical Effort Management

* Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
* Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager.
* Ensures technical teams are contributing to our code library.
* Owns the development lifecycle and is responsible for managing technical risks throughout the project.
* Communicates and enforces coding standards
* Performs code reviews and mentors junior developers.
* Manages technical resources within budget and project schedule.
* Consistently delivers high-quality services to our clients.


Technical Expertise

* Understands complex database concepts and effectively employs different database design techniques.
* Possesses demonstrated work experience with more than one relational database management system.
* Understands OO concepts and consistently applies them in client engagements.
* Understands the benefits of the various programming languages.
* Possesses significant knowledge of client/server and internet systems architectures.
* Understands browser / client specific compatibility issues.


* Facilitates team and client meetings effectively.
* Holds regular status meetings with development team.
* Keeps development team well informed of changes within the organization and general corporate news.
* Delivers engaging, informative, well-organized presentations.
* Resolves and/or escalates issues in a timely fashion.
* Understands how to communicate difficult/sensitive information tactfully.



* Challenges others to develop as leaders while serving as a role model.
* Manages the development of team by ensuring that project tasks are in line with each Innovator's career interests when possible.
* Inspires coworkers to attain goals and pursue excellence.
* Identifies opportunities for improvement and makes constructive suggestions for change .
* Manages the process of innovative change effectively.
* Remains on the forefront of emerging industry practices.


* Facilitates effective team interaction.
* Acknowledges and appreciates each team member's contributions.
* Effectively utilizes each team member to his/her fullest potential.
* Keeps track of lessons learned and shares those lessons with team members.

Client Management

* Manages client interaction and expectations regarding development efforts.
* Develops lasting relationships with client personnel that foster client ties.
* Communicates effectively with clients to identify needs and evaluate alternative technical solutions.
* Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
* Builds a knowledge base of each client's business, systems and objectives.


Innovator Development

* Conducts effective performance evaluations and mentors developers and senior developers through formal and informal channels.
* Seeks and participates in personal development opportunities above and beyond training required by us.
* Trains other innovators and clients through both formal and informal training programs.
* Encourages more junior Innovators to take responsibility for their development within the company.
* Challenges fellow innovators to progress toward their professional development goals.

Internal Operations

* Suggests areas for improvement in internal processes along with possible solutions.
* Leads internal teams/task forces.
* Reviews the status reports of team members and addresses issues as appropriate.
* Complies with and helps to enforce standard policies and procedures.

From India, New Delhi
Thanks Ashish,
But i m looking for different thing. IT Manager who will be responsible for providing technical support for Hardware and network management, installation and maintenance of IT equipments. i want a clear job description for this profile.
pls help out if you can..
Thanks again!

From India, New Delhi

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