please help me to know about Re-Engineering HR – Functions and Processes, implementing re-engineering changes Thanks
From India, Pune

what is the meaning of Re-Engineering HR and its function and process and how to implement reengineering changes..Plz explain it with example Thanks , Vedantika
From India, Pune


Kaizen has a wide applicability in HR Processes. Kaizen literally means "Continous Improvement". As such it involves continously assesing the output of processes and the efficiency of processes in keeping with the Service Level Agreements.

Some ways to track process outputs and create improvements could be:

1. Assess and analyse the extent and types of escalations / complains over a peroid of time. Do not jump to conclusions and try and create changes.

2. Assess the time taken to complete a single instance under normal conditions and observe if it is meeting your time constraint.

3.Examine the output and see if it is meeting the quality levels assured to the customer. E.g. does a HR report presented to a manager contain all data requested for ?

4.Deliberately, use controlled conditions and test in possible worse case scenarios. (Eg. Operator / Person not available, system down/error etc.)

5. Test using faster communication methods e.g. E-Mail instead of Post or Phone instead of a communicator chat. This helps improve time taken.

6. Eliminate reduntant activities (E.g. Cross Checking at two levels, unecessary signatures, approvals deemed granted etc.). This can help shorten the process time.

7. Avoid employee movement. Instead of having an employee come to another location to submit a requisition or collect a form, have it e-mailed or faxed instead at his/her location. A process that minimizes employee's movement, leads to better and productive time utilization for the employee and avoids crowds at the HR Desk. Use a ticketing system where possible (Though a costly resource..)

8. Have an entire team trained in multiple processes. This ensures that the absence of one or two does not bring an entire system down

9. Every process should have an efficient complaint redressal system. Having a non performing process and further an ineffective complaint redressal is simply like pouring fuel over fire.

10. Have a good authentication system in every process. E.g. an employee asking for a bonafide certificate, which in turn may be used to secure a faulty loan reflects badly on the company. Instead a simple declaration in the form of an E-Mail of the intent / purpose of every certificate desired would help

Ultimately, in the spirit of Kaizen and in the words of quality Guru Deming, "continously improve the system and process..."



From India, Delhi

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