How To Improve Quality Of A Quality Team

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suganya_raghu
22nd December 2010 From India, Madras

Hi All, Happy morning to you. Please assist me how to improve the skills of a Quality executive like me. Knowledge about systems and well as if any training should be undergone. Kindly suggest.

nashbramhall
22nd December 2010 From United Kingdom

Good morning Suganya,
Please give us more details about your qualifications and the nature of the industry, what you aspire to do, etc., and your responsibilities to guide you.
Please search the web to find out what courses are available.
Have a nice day.
Simhan

suganya_raghu
22nd December 2010 From India, Madras

Hi Sir,
Thankyou for your response. I work in BPO where there are different voice and non voice process. Callcenter,Email process and live chat process. I am taking care of Quality part where we audit these process with quality parameters and score them and give feedback to the Customer Support Representatives. I lead of team of 6. I would like to show my efficiency in drilling down the errors of the process and increase the quality percentage.

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