Hi All, Happy morning to you. Please assist me how to improve the skills of a Quality executive like me. Knowledge about systems and well as if any training should be undergone. Kindly suggest.
From India, Madras
Acknowledge(1)
Amend(0)
1From India, Madras
Acknowledge(1)Amend(0)
Good morning, Suganya, please provide us with more details about your qualifications, the nature of the industry, your aspirations, and your responsibilities so that we can guide you effectively.
Kindly conduct a web search to explore the available courses.
Have a nice day.
Regards, Simhan
From United Kingdom
Acknowledge(0)Amend(0)
Kindly conduct a web search to explore the available courses.
Have a nice day.
Regards, Simhan
From United Kingdom
Acknowledge(0)Amend(0)
Hi Sir,
Thank you for your response. I work in a BPO where there are different voice and non-voice processes such as call center, email process, and live chat process. I am responsible for the quality aspect, where we audit these processes using quality parameters, score them, and provide feedback to the Customer Support Representatives. I lead a team of 6 individuals. I aim to demonstrate my efficiency in identifying errors in the processes and improving the quality percentage.
From India, Madras
Acknowledge(0)Amend(0)
Thank you for your response. I work in a BPO where there are different voice and non-voice processes such as call center, email process, and live chat process. I am responsible for the quality aspect, where we audit these processes using quality parameters, score them, and provide feedback to the Customer Support Representatives. I lead a team of 6 individuals. I aim to demonstrate my efficiency in identifying errors in the processes and improving the quality percentage.
From India, Madras
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
Skill enhancement through games.ppt
Being Flexible An Core Competency Skill Improvement Area.pdf