Are you outsourcing your non-core activities? Here's what you should do and should consider outsourcing. We agree creating SLA and allowing a vendor to manage certain processes makes it efficient. Yet in the long run it affect as it doesn’t allow building agility within the company. Here’s where you need to draw a line to strike a balance:
According to Goldfield, here are the five things you should keep in-house:
Corporate culture. This can’t be forced; employees are the ones who drive and determine the “feel” of the office.
Termination management. This is never fun, but ultimately a manager (and potential leader) needs to be able to meet face to face with their employees and deliver both good and bad news. Using outside advice and counsel for assessments and outplacement is very acceptable.
Succession planning. The vision for your organization must be owned by the leadership team. An outside perspective is helpful, but only you and your team can determine when and who should be promoted to senior leadership positions.
Employee development. Industry best practices can help here, but you know your employees better than anyone. Their future lies with you and it’s important that you take the time to develop his or her career. There are excellent training courses and online learning that can make up a part of this development.