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Reagrding customer serviceHi friends i was invited for talk on customer service in bank hey asked me to give a half an hour talk on customer service to their 35 member staff projecting myself as a customer with few topics related to hr and customer service...can anyone give some suggestions and feedback...and few topics to be covered....so that i can tune myself regards kumar Customer serviceDear members of cite hr enclosed is a detailed presentation on "customer service & satisfaction his could be used for handling training sessions on 'customer service'. best regards lakshmi:p:neutral::lol: Basic of customer service pptHi all here s a ppt on basics of customer service. this can be used for entry level recruits or as an orientation to customer service. some inputs have been borrowed from the existing posts on the site. you may choose to add your own content examples visuals case studies etc. as the need may be to refine it further thanks roy Customer care for service industryAll dear friends working in service industry helo we all r concerned about customer care is it not special for a service industry? if u say "yes" this ppt is for u. just enjoy the details and use it in ur customer service sessions of training regards sandy Customer service a new lookDear all here is some thoughts about customer service which may help a lot of people who s work depends on customer satisfaction. Retail - customer serviceDear friends thank you for all your kind words for my previous posting on retail customer service. my earlier posting is a combination of customer service and selling skills. i hope some of customizing an using with your trainees. i made exclusive module on retail customer service which only deals with service aspects for frontline staff. this can be easily run without much customization. this time i would able to incorporate stories and vidoes this time. unfortunately i wouldnt able to attach videos because of huge size. if someone is serious about running this module do contact me for these videos. i will be more than happy to help you out. thank you for your continious posts and sharing your work here. enjoy the learning.