Riteshkumarsethia
Placement Consultant
Sulu
Training Manager

Hi,
We want to improve our customer service executive's performance handling services of electronic products. Two categories are front line exe. and on call support exe. I need some PPT on specific subject.
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Hi Sultana
I am a HR Consultant from India.
I am Business Head of 'Mission ARC'.
Any performance is deeply related to 'mass' problem.The executives have to be introduced to products and it is essential to make them open the whole components of the electronic product and reassemble it-make a flow chart of its anatomy,physiology of components.Also they should be practically shown the use of the electronic part.This increases the confidence of the executive about the knowledge level of the product and increases the effeciency level highly in service related to the product.
Try it and let me know!

Hi Ritesh
Thanks for the reply, our executives knows the product, I am looking for improving there customer handling skills, face to face and on call. I think I was not very clear in communicating my requirement, sorry for that.
Hi Sultana
There is a course for communication which would handle the problem.
The course is based on the works of L.Ron Hubbard.
If You wish me to send a copy of it please send Your address and I would be able to send it.
Regards
Ritesh
Business Head
Mission ARC
Hi Sultana I will send You the same by tomorrow. You should get it by next week starting , I suppose. Regards Ritesh
Hi Ritesh I did not get the material, have you sent it by email or by post? Regards Sultana
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