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This is from an old story, back in the '30s, in the days when an ice cream sundae cost much less. A 10 year-old boy entered a hotel coffee shop and sat at a table. A waitress put a glass of water in front of him.

"How much is an ice cream sundae?" the little boy asked.

"Fifty cents," replied the waitress.

The little boy pulled his hand out of his pocket and studied the coins he had. "Well, how much is a plain dish of ice cream?" he inquired.

By now, more people were waiting for a table and the waitress was growing very impatient. "Thirty-five cents," she brusquely replied.

The little boy again counted his coins. "I'll have the plain ice cream," he said.
The waitress brought the ice cream, put the bill on the table and walked away. The boy finished the ice cream, paid the cashier and left. When the waitress came back, she began to cry. As she wiped down the table, there placed neatly beside the empty dish were two nickels and five pennies. You see, he couldn't have the sundae because he had to have enough money to leave her a tip.

Hi
An evergreen story that effectively brings out the dangers of perceptions as well as the importance of Customer Relations Management.
For those enjoying this post, you are welcome to also visit the following Inspirational and Motivational Blogs that have near similar inputs.
www.actspot.wordpress.com - Daily Blog
www.poweract.blogspot.com - Weekly Blog
Regards

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