Please provide the Job Description. Without JD how is it possible to provide help on KRA and KPI? Secondly, you need to provide some information on what is your product or service and what deliverables you have measured so far?
I am seeking some help on understanding the major KRA and KPI for following postions for BPO/KPO Industry.
1) Service Desk Engineer
2) Quality Analyst- Voice
3) Quality Manager- Voice and Data
4) Research Analyst- Market Research
5) Assitant Manager- Inbound and Outbound
6) Manager- Inbound and Outbound
I look forward for some valueable inputs from all HR's.
6th November 2010 From India, Bangalore