KRA And KPI For Middle-Senior Level Positions - CiteHR
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Hi,
I am seeking some help on understanding the major KRA and KPI for following postions for BPO/KPO Industry.
1) Service Desk Engineer
2) Quality Analyst- Voice
3) Quality Manager- Voice and Data
4) Research Analyst- Market Research
5) Assitant Manager- Inbound and Outbound
6) Manager- Inbound and Outbound
I look forward for some valueable inputs from all HR's.
With Regards,
Parth Shah

Dear Parth,
Please provide the Job Description. Without JD how is it possible to provide help on KRA and KPI? Secondly, you need to provide some information on what is your product or service and what deliverables you have measured so far?
Ok...
DVD
Hi,
I am seeking some help on understanding the major KRA and KPI for following postions for BPO/KPO Industry.
1) Service Desk Engineer
2) Quality Analyst- Voice
3) Quality Manager- Voice and Data
4) Research Analyst- Market Research
5) Assitant Manager- Inbound and Outbound
6) Manager- Inbound and Outbound
I look forward for some valueable inputs from all HR's.
With Regards,
Parth Shah

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