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Here's an article with a view to different management fads practised. You may or may not agree to what have been shared. The article shares different views from a stand point which may not be discussed in the board room. Yet, it always helps to know the loop holes to mitigate the group think. The sketches add to the humour!
This post contains the eight most heinous, stupid, painful and useless management fads that I’ve ever encountered. It also provides invaluable advice for how to survive the fad until it finally goes away. (Which it will… eventually.) Of course, a fad usually goes away because management latched onto a new one, but hey, nobody said work life would be easy.
The 8 Stupidest Management Fads of All Time | BNET

Hi

A great post and thanks for sharing.

Some time back I have posted a topic in the same line of yours.

Read and give ur feedback

AVS

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Zero Defect-A myth or a Mile-Stone

A prologue:

I write this for creating an awareness on the much talked topic ‘Zero Defect’for which the world is striving for.This write-up is no attempt to judge or criticize any specific person or industry.

My general observations:

Whenever we have any service encounters,we have a instant feeling to start a service firm of our own that meets our service expectations.

Let the products be automomiles,television and any other house hold or even office gadgets. The front end ‘service-process’ in general goes like this……….

We send or give the products for servicing with a list of complainst.The service personnel takes two,three or even more days to fix the problem.When you get back our product,we realize that one of our complaint has been over looked, and to add that,a new problem noticed.We take back again for service to find the inefficiency of the service personnel or the back end process.

Without even visiting Himalayas on a penance,we realize to find ourselves such encountres inject a saintly tolerance in us.

Of course by soft-skills our minds can be repaired or satisfied.But we are deprived of the situation of ‘fixing at first-time’.Any escalation to higher-ups by e-mail,or written complaint does not guarantee ‘Zero Defect’even after a service.More often we find an embarrassment by service personnel as we generally blame ‘Service’ for all types of failure of the products.

Moral: Such encounters remind us the word ‘Zero Defect’,which is the need of the hour. The thirst for in-deapth knowledge is dying even in the minds of established produt developers and the service providers.In almost all fields,we do not have enough experts who are expert enough.

Should we satisfy ourselves by assuming that Zero Defect is not applicable where a human element is involved?

I wish our members to share their experience if they have faced such encounters in the past.

Your feedback will be appreciated.

AVS

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