Hr, Legal Compliance & Er-ir
Arjan Paryani
Quality Management, Manufacturing Management

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Hi All,
I have just joined a Mfg. company 1 month back, where i need to establish the HR policies & procedures as there was no HR dept earlier. My concern is employees are here so rigid, they do not like to respond to me, even do not speak to me. I am not able to understand that they don't like HR dept. or is there any other problem. Please let me know how to resolve this problem as it's getting difficult to proceed . Hope to receive reply on this

Dear Sampada,
I would like to stat my communication with a simple line that "It is human phsycology that we don't like changes."
Earlier there was no HR dept, No Monitoring etc and employees are like free bird when they got to know about the introduction of you and your department then they must be in dilema how it will impact on them either positive or negative.
Request you to please try to win their Trust and ensure them its for thier benefits then for sure they will start respecting you and your deapartment.

Dear Sampada,

This appears to be a problem of attitude from your side.

You need to establish "HR Policies and Procedures" - your people will read as " Rules and Regulations" -- which means controls -- nobody likes to be controlled.

You say "employees are here so rigid, they do not like to respond to me" do not ask -- do not tell -- Just get interested in your employees --- then see the Magic.

Some employees in the company where I worked were arrogant and very rigid on certain issues. They wouldn't cooperate with me on the change that I needed to implement for betterment. Once one of these employees had some sickness and was in very bad shape.

While I was having lunch, I was approached by his collegues to allow him to go home. I told them to wait for 5 minutes, finished my lunch, and came to see this employee. Seeing his condition I asked my maintenance manager to take him to Hospital, get him examined to leave him only if he is fit to go home -- else drop him at HOME.

Within couple of days this young man was back in office -- after this he and other 5 friends were chaged persons.

This just one of the cases I am explaining.


Experiment and and do give a feedback. I will try to post some PPTs in the time to come.


hi all
thanks for the reply. But i have not even done anything wrong . The policies & procedures are still in process. Not even started anything. But still they started behaving like i am enemy of them. There is a group of employees who are very old here, so they are the one who are creating problem. I know & agree that they r not machines, they are human being & a genuine problem can happen with them.

Nice to know that you are concerned. You are a GOOD HR ---.
Stick on results will come --- Look for opportunities to give a POSITIVE STROKE.
Here is one more to get around
At time people have to work longer hours, no doubt they get paid OT for that. Some time during such occasions call for some snacks and cup of tea for them ( If such arrangements do not exist at the moment). Do something out of the way -- and enter into talk with them NOT RELATED TO WORK.
Give a positive stroke to employees whenever you get an opportunity.
If you post your email ID I will write to you about an example given to us by Dr.N.H.Athreya in one of the training -- this one many of us used at ooffice as well in our personal life it yielded wonderful results.
I am sure U will get opportunities to appreciate some of them.

Dear Sampada,
Do give me feedback after try.
By the way have you read about " business excellence model' -- Malcom Baldrige Award --USA.
You get lots introspecting questions in this model to excell in every aspect of business.
In my next posting I will give U the WEB site details if U haven't read the same.

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