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This case study, apart from highlighting the gap in the communication process, brings forth other HR and departmental issues such as-
1. lack of sensitivity towards our juniors/colleagues, very typical in the Indian work culture. We like taking a situational view and do not look at the employees past performance.
2. midnight is no time to communicate the coming days schedule. Organizations should encourage a healthy work-life balance for its employees.
3. the departmental heads need to be more mature in analyzing the situation before jumping to conclusions and giving a dressing down
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From India, Mumbai
1. Firstly the orders have been incorrectly passed, Raman's permanent department should have issued orders and not the temporary. Raman had already been returned to his permanent department. Is this type of loaning services of employees' between departments, been mentioned in the Standing Orders of the company or in the chater of duties of Raman?

2. Secondly the senior management team should not have directly summoned Raman, displeasure, if at all, should be conveyed through Raman's immediate Boss or the HR/Personnel Deptt.

3. Thirdly, it was very unprofessional of the senior management to have used unparliamentary language or physical force on an Employee rather than calling Raman's reply unprofessional. After all, in todays electronic world/age bravity was used by Raman and the requesting department or organization should have called again to confirm Raman's availability.

4. Fourtly WARNING cannot be given to an Employee without a proper domestic inquiry and charge sheet because WARNING is a legal punishment. Above all the very essence of Natural Justice has been denied to Raman wherein if he moves the Law it will be extremely difficult for the company to win the case. Compensation can be claimed by the individual.

5. The cases of discipline and punishment need to be treated with care or else a wrong message is going out, not only affecting Raman's MORALE but it will also perculate down to other employess.

6. Having read through the posts, there is no end to details and probabily you need a book if you look into the depths of the case.

From India, Calcutta
[QUOTE=phanindrasai;1248576]Dear all

I am sharing a case study with all of you. Request you to give your valuable opinions.

Whose fault is it?

Raman an employee in a company was attending field duty as the other departmental head asked him to on temporary basis. After attending the work for two days he was thanked by the concerned departmental head for his work and said if required in future we will call you again. After updating the matters Raman resumed to his regular duties in his department. Raman has few family responsibilities due to which he was unable to concentrate more on field so his department was changed and was posted in-house in the past. One night suddenly at 11.30 PM he receives a message that he has to attend field duty again next day morning. On the other hand Raman’s family member was not well he was busy in the hospital and left his mobile at home. After returning home at midnight as he was totally tired he slept and got up late in the morning. In the morning when he checked his mobile he was surprised to see that message and thinks that it was already late as the place he should reach is in the outskirts of the city and all the way till he reaches that place there will be heavy traffic. In that confusion and chaos he replies that message typing “Sorry Sir”. The head of the other department assigns that work to some other official.

Later on Raman reaches the office in a confused state while he was worried about the family members health. In the meanwhile weekend arrives and the things will be back to normal at Raman’s house as the family member's health recovers.

On Monday the senior management team calls him bang and bash him left right center for sending an unprofessional message to the superior of other department and warn him from doing so in future. Raman was not given a chance for explaining the things.

Raman a loyal and sincere employee working in that organisation for the past two and half years is disappointed and dejected.[/ raman was not wrong but he has done his duty by informing you that he is unable to come . seniors might have told him the same thing in proper manner that is in positive way then raman would not might get disappointed as much he is. ]

From India, Aurangabad
Be polite and professional as wel which will do not effect employee mentality in negative respect
From India, Aurangabad
In most of the organisations in the private, this is common way of dealings with the employees. Under sucha situation, either, he should look for another jos and push off and so long he is unable to find, he has to tolerate such humiliations.
From India, Calcutta
Its seem a communication gap between Raman and his boss. As a boss he should know the proper way of communication and also Raman should call the concered department immediately instead of text message. As Raman is working for the last two years and giving his best efforts to the company so HR department should not forget his contribution. HR department should also try that make him Raman feel that he belongs to the workforce and without his efforts they are incomplete.So next time Raman will think twice to do the same situation.
Regards
Davinder

From India, Patiala
sometimes, a txt msg doesn't even reach on time.
If sms is unprofessional, the mgt is at fault for using it as an official tool and sending it late at night.
'sorry sir', is not unprofessional, specially looking at what the employee has just gone through. the fact that he replied as soon as he noticed it shows that he is not irresponsible.
Managers, having higher authority should also use discretion in their dealings with their staff who are termed as loyal and sincere.

From India, Bangalore

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