Hi All, I am a pre-process trainer for outbound process and I took this role recently.Please help me with pre process training guidelines, so that I can handle this profile effectively.
From India, Mumbai
Dear Priya ,
Please consider the following suggestions:
  1. Vertical/ Industry Knowledge
  2. Client information
  3. Information about the culture of the country the client belongs to or the target customer base
  4. Communication [ Verbal/ written] as required in the role
  5. Legal purviews for the job- [ For eg if its into Car Insurance selling , then certain laws related to that ]
  6. Data Protection Act
  7. Behavioural - Emotional Intelligence [ Escalations handling]
Regards,
(Cite Contribution)

From India, Mumbai
Hi All, I am a soft skills trainer.working as a freelancer. Please help me with pre process training modules (content) for 10 days for jewellery house (domestic voice process). Regards, Vijay Sridhar
From India, Madras
Hi All, I am a soft skills trainer working as a freelancer. Please help me with pre process training modules (content) for 10 days for jewellery house (domestic process). Regards, Vijay Sridhar
From India, Madras

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