Cite.Co is a repository of information and resources created by industry seniors and experts sharing their real world insights. Join Network
Hi All, I am a pre-process trainer for outbound process and I took this role recently.Please help me with pre process training guidelines, so that I can handle this profile effectively.
From India, Mumbai
Dear Priya ,
Please consider the following suggestions:
  1. Vertical/ Industry Knowledge
  2. Client information
  3. Information about the culture of the country the client belongs to or the target customer base
  4. Communication [ Verbal/ written] as required in the role
  5. Legal purviews for the job- [ For eg if its into Car Insurance selling , then certain laws related to that ]
  6. Data Protection Act
  7. Behavioural - Emotional Intelligence [ Escalations handling]
Regards,
(Cite Contribution)

From India, Mumbai
Hi All, I am a soft skills trainer.working as a freelancer. Please help me with pre process training modules (content) for 10 days for jewellery house (domestic voice process). Regards, Vijay Sridhar
From India, Madras
Hi All, I am a soft skills trainer working as a freelancer. Please help me with pre process training modules (content) for 10 days for jewellery house (domestic process). Regards, Vijay Sridhar
From India, Madras
This discussion thread is closed. If you want to continue this discussion or have a follow up question, please post it on the network.
Add the url of this thread if you want to cite this discussion.






About Us Advertise Contact Us
Privacy Policy Disclaimer Terms Of Service



All rights reserved @ 2020 Cite.Co™