Coordinator Human Resources
Hi...I am developing a policy for my organization around performance appraisals. We use the 360 and want it to be implemented for all 1400 employees.
Just wondering if anyone has any useful information or templates that may help me develop the policy.

From Canada, Halifax
Rajat Joshi

HR Consulting ,Trainer -Creative Thinking & Past Life Therapist
Hi Josh,

Am attaching the guideline we follow for your reference ...

Regarding 360 degrees has been posted in this site ..suggest you take the search of this site.



Conducting The Performance Appraisal

The steps in conducting the Performance Appraisal are:

1. Set performance expectations/standards

2. Explain and clarify the expectations/standards to the employee

3. Explain how the employee will be evaluated

4. Plan to observe employee performance periodically

5. Give the employee the self-appraisal form

6. Set the time and place for the coaching session

7. Review the evaluation process with employee

8. Determine whether a second-level review is appropriate

General Guidelines

There are a number of general guidelines on how the appraisal discussion may be conducted. Each of them should be applied according to the circumstances in which the discussion is taking place and the personalities of those involved - there is no one right way to conduct an appraisal discussion.

Let the appraisee do most of the talking

Encourage self-appraisal

Keep the whole period under review

No surprises i.e. discuss issues at the time they take place.

Recognize achievements and reinforce strengths

Criticize constructively

Adopt a joint problem-solving approach

Interpersonal skill

Asking the right questions


What the Company expects

• Individual employees must clearly know what is expected from them.

• Individual employees must be willing to be evaluated against such pre-agreed expectations.

• Development and growth of individuals must come about as a result of such evaluations.

• Such evaluations and feedback must motivate employees to do better, work better in teams, within a healthy work environment – and thus also help to achieve specific organizational goals.

In particular, the Company expects that the roles played and work done by staff, managers and directors must move Cosmos Brands along its strategic path and strategy.

What the employee expects

As an employee, the following are the likely expectations:

• To know what is expected.

• To be allowed opportunity to perform, or to be helped in removal of performance barriers.

• To be given a fair and genuine feedback – for improvement that leads to better performance and growth.

• To be rewarded and recognized according to performance.

Only critical / key /important result areas / objectives needs to be listed

Objectives should not be confused with mere activities. Activities include any work done whether it leads to a result or not, or whether it leads to a desirable or undesirable result. Objectives should start with WHY a particular work is to be done or for WHAT OBJECTIVE. The focus then helps to evaluate all work against the reason for that work.

The following acronym may help you remember the essential qualities that a statement of objectives must have. We say that an objective must be SMART, each letter standing for a condition as follows:







The following two questions to be useful both in setting objectives and in monitoring progress towards those objectives:

• What is our desired outcome?

• How will we know when we achieve it?

Executives especially should focus on results expected and not mere activities. Other staff may look at activities but must understand that all activities are expected to lead to some results.

Mistakes to be avoided in conducting a Performance Appraisal

Spending more time on Performance Appraisal than Performance Planning or ongoing Performance communication.

Forgetting appraisal is about improvement not blame.

Canceling or postponing appraisal meetings.

Not preparing beforehand.

Not communicating during the year.

Not clarifying enough.

Focusing on the appraisal forms.

Allowing one-sidedness.


Performance Planning

Role of the Manager

Clearly link Company Strategy / Dept plan with the individual results based objectives.

Help employees in understanding the strategy / Dept plan and how they can contribute towards attaining it.

Help employees establish results-based objectives and accountabilities.

Review, with employee, the knowledge, skills required to do the job successfully.

Examine the behaviours that reflect Cosmos Brands Values.

Support implementation of the plan through coaching, counseling and recommending participation in the mentoring program.

Work with employees to revisit and revise performance plans as necessary.

Role of the employee

Examine how your role relates to the Dept plan / Company Strategy.

Recommend results-based performance objectives to your manager.

Understand the knowledge requirements of your role.

Review the behaviours that demonstrate Cosmos Brands values.

Be accountable for keeping the performance plan current.



Development takes place in many ways, including (but not limited to):

Accepting new assignments or tasks in one’s position (on-the-job training)

Coaching from one’s manager (timely and effective feedback)

Mentoring from a colleague

Training courses

Engaging in self-study (reading, CD-ROM, distance learning)

Taking temporary duty assignments

Reading that is directed and purposeful

Serving in an “acting role” or replacing a person temporarily

Participating in a task force or special committee

Establishing a new partnership


“Coaching Sessions” are mandatory discussions held twice a year that help the employee and manager communicate about performance, employee development and the work environment. Coaching sessions can be done face-to-face or by telephone. Research on performance management consistently shows that carefully done coaching sessions can have the greatest impact on performance and employee satisfaction.

Coaching sessions are opportunities to monitor employee development plans and performance plans. They are also opportunities to affirm good performance and to identify potential performance problems. The coaching session is also an occasion to whether or not results-based objectives should be modified. Moreover, coaching sessions can examine how learning is being applied to work, and if a mentoring relationship would be helpful.

The date of the coaching session must be written on the Cosmos Performance Plan/Assessment Form. A formal write-up of the coaching session is not required. If employees and supervisors believe written documentation of the coaching session would be helpful, they may choose to write a follow-up note after a coaching session.

Managers are reminded of the importance of affirming good performance and addressing inadequate performance on an ongoing basis.



The Cosmos Brands performance management system requires you to continually assess your performance, with a focus on meeting your results-based objectives. Performance assessment does the following:

• Provides you direct feedback on your performance so that you can maximize strengths and address performance gaps.

• Allows you and your manager to exchange perspectives on your role and performance, and

• Provides input to your merit increase.

Mid-term performance appraisals half yearly would be done in conjunction with first coaching session.

Performance assessment looks at both outcomes (results achieved against your results-based objectives) and the demonstration of behavior that is consistent with the Cosmos Brands value-based behaviors.


Lessons on Performance Management

• Constantly communicate performance expectations “before”, “during” and “after”.

• Set ambitious but realistic (“stretch”) targets.

• Encourage goal attainment with promise of meaningful rewards – extrinsic and intrinsic.

• Be forgiving of honest mistakes made and risks taken in pursuit of performance goals.

• Celebrate your team’s efforts and accomplishments.

• Give positive and negative consequences in a fair and timely manner, based on performance, not partiality.

• Make team members feel like owners and partners.

• Help employees make the connection between their actions and bottom line organizational success.

Key points to remember

• The way a problem is defined determines how you will solve it.

• A problem is a gap between where you are and where you want to be, with obstacles making it hard to reach the goal. A goal by itself is not a problem. Obstacles must exist for there to be a problem.

• Vision is what the final result will “look like”.

• The mission is to achieve the vision. It answers the two questions “what are we going to do?” and “for whom are we going to do it?”

• Objectives should be SMART and some way or the other be linked to the Dept plan / Company strategy.

From India, Pune
Some of my colleagues developed a performance management system specifically for the healthcare arena. You may wish to check them out.
From United States, Philadelphia
ya really great am getting value guide for my career. Am fresher in HR field.
I work for an hospital and i have got a good opportunity. Please guide me on preparing a format for performance appraisal policy. - Thanks

From India, Bangalore
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