Executive Human Resource At Emcure Pharmaceuticals
Jai Bakshi
Handled Almost Entire Gamut Of Hr/ir.
Educationist, Motivational Speaker, Lean
Korgaonkar K A
Export Manager
+3 Others

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Dear all,

Greetings of the day,

Ratan Tata is the Chairman of Indian Hotels who own the Taj Mahal Hotel Mumbai, which was the target of the terrorists on 26/11/08.

Hotel President a 5 star property also belongs to Indian Hotels.

The following is really touching.

What Ratan Tata did for the Mumbai victims.... Don't miss!!!!!!


A. The Tata Gesture

1. All category of employees including those who had completed even 1 day as casuals were treated on duty during the time the hotel was closed.

2. Relief and assistance to all those who were injured and killed

3. The relief and assistance was extended to all those who died at the railway station, surroundings including the “Pav- Bha ji” vendor and the pan shop owners.

4. During the time the hotel was closed, the salaries were sent by money order.

5. A psychiatric cell was established in collaboration with Tata Institute of Social Sciences to counsel those who needed such help.

6. The thoughts and anxieties going on people’s mind was constantly tracked and where needed psychological help provided.

7. Employee outreach centers were opened where all help, food, water, sanitation, first aid and counseling was provided. 1600 employees were covered by this facility.

8. Every employee was assigned to one mentor and it was that person’s
responsibility to act as a “single window” clearance for any help that the person required.

9. Ratan Tata personally visited the families of all the 80 employees who in some manner – either through injury or getting killed – were affected.

10. The dependents of the employees were flown from outside Mumbai to Mumbai and taken care off in terms of ensuring mental assurance and peace. They were all accommodated in Hotel President for 3 weeks.

11. Ratan Tata himself asked the families and dependents – as to what they wanted him to do.

12. In a record time of 20 days, a new trust was created by the Tatas for the purpose of relief of employees.

13. What is unique is that even the other people, the railway employees, the police staff, the pedestrians who had nothing to do with Tatas were covered by compensation. Each one of them was provided subsistence allowance of Rs. 10K per month for all these people for 6 months.

14. A 4 year old granddaughter of a vendor got 4 bullets in her and only one was removed in the Government hospital. She was taken to Bombay hospital and several lacs were spent by the Tatas on her to fully recover

15. New hand carts were provided to several vendors who lost their carts.

16. Tata will take responsibility of life education of 46 children of the victims of the terror.

17. This was the most trying period in the life of the organization.
Senior managers including Ratan Tata were visiting funeral to funeral over the 3 days that were most horrible.

18. The settlement for every deceased member ranged from Rs. 36 to 85 lacs [One lakh rupees translates to approx 2200 US $ ] in addition to the following benefits:

a. Full last salary for life for the family and dependents;

b. Complete responsibility of education of children and dependents – anywhere in the world.

c. Full Medical facility for the whole family and dependents for rest of their life.

d. All loans and advances were waived off – irrespective of the amount.

e. Counselor for life for each person

B. Epilogue

1. How was such passion created among the employees? How and why did they behave the way they did?

2. The organization is clear that it is not something that someone can take credit for. It is not some training and development that created such behaviour. If someone suggests that – everyone laughs

3. It has to do with the DNA of the organization, with the way Tata culture exists and above all with the situation that prevailed that time. The organization has always been telling that customers and guests are #1 priority

4. The hotel business was started by Jamshedji Tata when he was insulted in one of the British hotels and not allowed to stay there.

5. He created several institutions which later became icons of progress, culture and modernity. IISc is one such institute. He was told by the rulers that time that he can acquire land for IISc to the extent he could fence the same. He could afford fencing only 400 acres.

6. When the HR function hesitatingly made a very rich proposal to Ratan – he said – do you think we are doing enough?

7. The whole approach was that the organization would spend several hundred crore in re-building the property – why not spend equally on the employees who gave their life?


Dear Jai Bakshi,
Greetings! Thank you for bringing to our notice on a real human "Ratan Tata". In fact he is a "Ratan" (Gem) to our Nation. My family as whole convey our hearty Namaskar to him thro' this site.
With regards,
G. Virucha

Thank You Mr. Bakshi for sharing !! Hats off to the TATA values and to Mr. Ratan Tata for carrying it forward !! I am proud to be part of TATA family. Warm Regards Swapnil
Hello There, I think " Hats Off " is a very small word for Mr. Tata. Thats the difference between the Man with Moral than others.
a businessman who treasures something more than his profits. we need more ratan tata. regards sneha
Dear Madav and all others, Madav, your words "HAT OFF" is really small words for MR RATAN TATA. He is real HERO AND also RATAN (ZEM) & we need more Ratan in India. Thanks for all.
Greetings of AFAM,
Happy Christmas to All of You.
I have been corporate world since more than 14 year in different company’s at Management level. I found, very view big corporate are have great thinking about company’s employee along with society and their family. Tata Group is One of Greatest Group in top among them. (in my personal view)
Regards & Thanks,
Ansh Finvest And Manpower
Mail id : &

HATS OFF to TATA is a very small word. Bakshi ji, thank you very much for sharing this piece of article which is not published in media or covered by any channel.
We are very thankful to Mr. Ratan Tata, and also to jai bakshi who shared this information with us.
Making promises to helping someone and waiting for things and taking action without waiting this is the difference in personalities and attitude of good people....

this is the great example of good bussiness practices, ethics and valuing human resources.
News channels are worst they just follow the news which can increase their TRP.
Really Mr. Ratan Tata is grat human being with great level of ethics.
All corporates should follow his policies.
Value people more than money.

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