Ram K Navaratna
Hr Consultancy
Anilpathi
Training Manager - Retail
Sureshkumar75
Training Manager
MUSHTAQ AHMED
Professor & Trainer
Issabella
Training Officer
Kratitolani
Assistant Manager- L&d
+5 Others

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Dear friends,
Thank You for all your kind words for my previous posting on Retail Customer Service. My earlier posting is a combination of Customer Service and Selling Skills. I hope some of customizing an using with your Trainees.
I made exclusive Module on Retail - Customer Service, which only deals with service aspects for frontline staff. This can be easily run without much customization. This time I would able to incorporate stories and vidoes this time. Unfortunately I wouldnt able to attach Videos because of huge size. If someone is serious about running this Module do contact me for these videos. I will be more than happy to help you out.
Thank you for your continious posts and sharing your work here.
Enjoy the learning.


Attached Files
File Type: ppt Customer Engagement.ppt (350.0 KB, 5307 views)
File Type: doc Facilitator's Guide - Customer Experience Management.doc (8.48 MB, 2826 views)

Hey Anil,
Thanks a lot for the module, but would need the video files for better understanding of the module. Could you please share the same at . or a link where I can download the same. Would highly appreciate.
Thanks and regards,
Suresh.

Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.

BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare

Body_language_tips.mpg: Body_language_tips.mpg - DivShare

Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare

First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare

Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare

Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare

Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare

Thank You. Enjoy the learning.

Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.

BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare

Body_language_tips.mpg: Body_language_tips.mpg - DivShare

Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare

First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare

Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare

Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare

Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare

Thank You. Enjoy the learning.

Hello friends,
Please accept my sincere Thanks for all your comments on the contribution. Please refer to the previous posting on this same thread for the Video links. Links were provided to download from Divshare.com.
Thank You

Dear Sir,
I have liked it a lot & it provide me the valuable concepts to prepare a similar Training Programme for the frontline employees in a manufacturing company. Hoping for more valuable PPt on training the admin people....
I was not able to see the videos in the pPt.requesting u to pls provide me the way how to see the videos.
Regads,
Aashi Bhattacharya

Good Ones Sir,
Many thanks
Vishwanathan
[Q
UOTE=anilpathi;1104016]Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.
BAD_CUSTOMER_SERVICE_AND___.mpg: <link outdated-removed>
Body_language_tips.mpg: <link outdated-removed>
Customer_Engagement_Video.mpg: <link outdated-removed>
First_Impressions_video_-_bad_cust_serv_a.mpg: <link outdated-removed>
Good_salesman_and_questioning.mpg: <link outdated-removed>
Rocket_Singh_-_Final_words_-_Business_is_.mpg: <link outdated-removed>
Rocket_Singh_–_words_to_use__situation_.mpg: <link outdated-removed>
Thank You. Enjoy the learning.[/QUOTE]

Hello Anil,

At the outset, I take this opportunity to thank you for your presentation. I am in the process of customizing your content and I am very confused with the videos that need to be placed.

According to your upload of video there are a total 7 videos but your presentation has nine entry points for 10 videos.

Could you please help me place them accordingly.

Video 1

Slide - Customer Engagement at the store

In this slide I have used the video Customer_Engagement_Video.mpg:

This video is about a dejected salesman who learns a lesson

-----------------------------------

Video 2/3
Slide - Look at this short film – video 1/ 2
In this slide I have used the videos
BAD_CUSTOMER_SERVICE_AND___.mpg:
First_Impressions_video_-_bad_cust_serv_a.mpg:
These two videos are about cleanliness and bad service
-------------------------------------

Video 4
Slide - After communication
In this slide the video used is
Body_language_tips.mpg:

---------------------------------------
Video 5
Slide -After whats important in communication with the customer
I used the video
Rocket_Singh_–_words_to_use__situation_.mpg:–

-----------------------------------------------
Video 6
Slide - Process of dialoguing – guru mantr
Good_salesman_and_questioning.mpg:
Salesman selling to an arab couple

--------------------------------------------
Video 7

Slide - Listening – video
Which video to use????

-------------------------------------

Video 8
Slide - Dealing with queries ????
Which video to use????

--------------------------------------
Video 9

Slide - After why is it important to delight customers
the slide says - increase referrals video
Which video to use????

----------------------------------------
Video 10

Slide - Video final words
I used rocket singhs - Rocket_Singh_-_Final_words_-_Business_is_.mpg:

-----------------------------------------
Please do advise if my placements are correct and if you could please direct me to the specific name or links for the ones in red

Thank you
Ashwin

Thanks for sharing the wonderful ppt and manual. Both were very comprehensive - you've really put your heart into it!
Please let me know if you could burn the videos onto a CD and courier it to me. Would appreciate it if you could call me on +91 98450 50040, so I can give you my mailing address.
ExcelEducator_1

you have made your self as amitab in kaun baneyga carodpati and salman in big boss i really appreciate your contribution will help definately many career asperants as well as trainers

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