Hi all Please help on How to conduct a training programm for a 5star hotel staff? Thanks anisha
From India, Jaipur
Dear Anisha,

The details that you have given are too inadequate.

What is your target? Is training itself is your target or raising the service level is your target?

Have you measured Guest Satisfaction Index (GSI)? If yes then what is the level? What is the gap? Why is this gap? Lack of what knowledge/skills cause this gap?

99% hotel staff is trained only for guest handling, grooming and etiquettes, housekeeping etc. Their vision does not go beyond all this. You can go beyond all this.

Large number of training programmes are conducted in the banquet halls of the star hotels. Why no hotelier thinks that if particular programme is fit for particular industry, it should be applicable to hotel staffs also.

You can train your managers on managerial competencies, negotiation skills, conflict handling skills, decision making skills, organisational communication and so on. All these skills are absolutely essential for all the managers wherever they work whether in 5 star hotel or otherwise.


Dinesh V Divekar

Limit of your words is limit of your world

From India, Bangalore
Hi Anisha,
Can you be little more specific please. Like,
1) who are your target audience, Dept. Managers, or regular staff etc.,
2) what is the basic need for this training. Is it to increase your service level or increase your business.
3) is this going to be a internal training programs or external.
if you answer these question then Surely I can help you.
I have conducted Training programs in many start hotels and got a good experience in hospitality industry.
I am currently conducting training programs at Senora beach Resorts, Vizag.
Let me know if you require my help.

From India, Hyderabad
Hi Madhav
Thnx for replying let me know for how many days you are there in Vizag? My first target is the regular staff then proceeding towards the Managers and this is to increase the service level and wld like to tell you one more thing that 90% of the staff is fresher to this industry. This trng is internal as per now.
One more thind I wld like to know from you that I am doing a course from ISTD for trng & devlopment, if I want to join someone as in a trainee staff to learn more regarding T&D or as a assistant I can join someone, so that I learn more on this. Do you anybody who can help me in this?

From India, Jaipur
Hi Raghavendra I am working in Jaisalmer (Rajasthan) there is a new 5Star delux hotel cmng up here. Regards Anisha
From India, Jaipur
Dear Anisha
you can take training for Executive & Supervisor level on this topics like " how to build Leader ship skills/ qualities, how to make good decission, and most important thing how to handle telephone in hotel industy" even though am also working in hotel industry as HR in "The Elite Group of Hotels" at Bangalore.
with regards

From India, Bangalore
Hey there hoteliers..!!
Hi Anisha & Raghavendra.., this is Xavier Prakash..!! Im happy to see hoteliers on the site
I too work for a Hi profile Restaurant chain in Bangalore called F&B its part of Rendezvous restaurants pvt.ltd, I worked with Taj group of hotels for nearly 7yrs presently im too handling part of Training, in fact im taking a training session tomorrow on order taking ..!! & upselling..Training has always been my passion..!! do share with me ways to grow as a training manager & i will too put up what ever useful stuff on the threads...
Cheers friends nice meeting you all
xavier prakash

From India
Hi Anisha,
I am based at Vizag. But I do travel across various cities conducting programs.
I request you send me a test mail so that i can mail you all the details.
BTW the hotel you are working for is located in which city.

From India, Hyderabad
Dear All,
It was a nice topic which u have all discussed i would like to be the part of the same topic.continuing the same aspect i m looking Training Professional from hospitality background in Asst.Manager/Sr.Sexcutive or Executive level.
This job will be based on mumbai and pune.If anyone intrested then kindly post your cv on my mail id .
I served hospitality industry since 4-5 yrs in a luxurious 5 star boutique properties.

From India, Pune
Dear All,
I'm too much happy to see hotelier staff on this site, i would like to take part in your discussion also,
I'm working as a Training Manager in Havmor Restaurant Pvt. Ltd, it's a group company of Havmor Ice Cream Ltd. before joining of this company i'm working with McDonald's, Ahmedabad and Bangalore.
And this training field is totally new for me. but i'm putting my best,
Thanks and Regards,
Ketan Rathod

From India, Ahmadabad

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