Mahr
Head - Human Resources
Nashbramhall
Learning & Teaching Fellow (retired)
+1 Other

hai.i hare some doubt.what is the mean by refrezing and unfreezing
From India, Visakhapatnam
The unfreeze/refreeze model is one of the simplest models for understanding organizational or social change.

Unfreezing Stage: This shows the need for change, and open the minds of people for the change. Overtime inertia, Dismantle the existing mindset and bypass defense mechanisms.

Refreezing stage: The process of crystallizing the new ideas and ways of working in the minds of the employees and managers.

The Unfreezing Process

Feeding back people's opinions is one good way to begin the unfreezing process. The survey feedback technique makes the organization aware that there are problems, that people are upset, that morale is low, or that work attitudes and performance are not what they ought to be. That's a form of unfreezing. For an individual, a doctor's report could be an unfreezing motivator. You refuse to accept the fact that there is any pressing need to diet until you get feedback from a doctor who tells you that if you don't diet you'll be dead in six months. That may unfreeze your feelings towards making a change in eating habits.

In a company, you could set up a committee to investigate a problem, to see if they can get enough data to unfreeze the organization. Or you could use a consultant to do the survey feedback. Often what motivates large organizations are fines. Your company is sued for wrongful dismissal. That is the unfreezing event that gets your organization more amenable to making changes in its human resource management practices. Some organizations now pay more attention to managing people only because their opinions have been unfrozen through massive suits.

Unfreezing is often missed in training programs, particularly management training. People are simply sent to courses. They don't see any need to change and so unfreezing has not occurred. They are not receptive to learning. Someone else is simply telling them that they should change their ways and they don't see any need to do so. Part of the problem is that the person perceives the management training program as focusing on changing the individual himself. In the person's view, someone is telling him that he has been doing the job wrong and he has to change. Naturally there is resistance.

The Refreezing Process

This step is often missed. We to get an employee to change his/her work habits but then don't refreeze that change. We put in a new system in an organization and we don't refreeze the change.

What's refreezing? We have to do something to the system or the organization so that the change becomes a permanent part of its operation. We refroze the water so that it would hold its shape permanently. You have to do the same thing in an organization. Just because the change happened once doesn't mean it will continually happen or that it will maintain itself. You've got to cement the change into the organization's culture, -- into the way things are done in the organization.

This step is usually missed in management training programs. We teach people skills; we hope they will use them back on the job but we don't build the use of these skills into the standard operating procedures of the organization. Suppose your organization wanted to implement Affirmative Action. How do you make the basic concepts and practices of Affirmative Action a permanent part of the organization's work patterns? If you have a zero defects manufacturing program that you want to implement in your manufacturing plant, how do you make that change of focus in production, a permanent part of the way things are done? By refreezing.

From India, Bangalore
Dear Mahesh,
You have been doing an excellent job of posting messages. However it would be more useful to give website links too. For example, Unfreeze / Refreeze Model <link updated to site home> has detailed info on the topic by Dr. Robert Kemp. Found by Google search at Google
May I take this opportunity to appeal to members to search the net before posting queries.
Have a nice day.
Simhan
A retired academic in UK

From United Kingdom
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