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Iv recently completed my MBA in HR & have been appointed as a Manager HR in a new company by name S Solutions. We are into BPO services mainly. Can anyone let me know the HR procedures relevant in BPO industry specially in a new organisation .As an HR what roles & responsibilities should I be playing & implementing

Hi Sonia,
Congratulations on landing a good job. I would suggest, that you do a search on this site seeking the information that you want and you can be certain a few interesting answers will come up.
In any case, the broad spectrum of your role would include selection & recruitment, compensation, rewards and recognition policies, drawing up HR policies, time and attendance management, leave policy, drawing up a training calender etc.
You are welcome to contact us for any additional inputs that you may seek.
Best wishes,
Jacob – Website
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Hie Sonia ,
I was in a similar situation 1 year back, i would say its a great opportunity indeed.
I woud say you have to start with basic HR function anf further structuring to core activities.You can start with :
Online Attendance and leave system
Payroll System
Framing of basic policies like leave, Discipline ,Travel ,recruitment,exit e.t.c
preparing of Complete HR Manual and Induction Manual
Preparing of JD 's
Preparing of KRA's
Preparation of PA Form and Rating system
linking KRA's with PA System
TNI and Tarining Calenders
Parul Gupta

Hi Soniya, Greetings! Please find attached document here with for your reference. Thanks & Regards, S. Narendra Nath Asst. Manager - QA

Attached Files
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File Type: doc Steps involved in starting up of a HR dept..doc (73.0 KB, 225 views)

kindly let me know the Hr & admin responsibilities of a Manager who works for a company dealing with sales and service of digital equipments
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