HI all,
I am Rashmi working as an Sr. Executive in a BPO, want to know how should I initiate a survey on employee satisfaction? I had circulated a survey in my organisation, but I am not getting how to bring it in the form of data and graphs, so that I can further bring important issues in front of the top management.
Please find the attachement of survey I cirulated among the employees, and let me know your suggestions.

From India, Ludhiana

Attached Files
File Type: doc Employee Satisfaction Survey- I.doc (58.0 KB, 921 views)

Hi Rashmi

Good effort although I have two concerns with your questionnaire 1) asking staff to provide personal details while trying to capture candid feedback of extremely sensitive questions e.g. the Seniors and 2) having double barreled questions e.g. "My job are challenging and interesting" - how would staff answer this question if he/she may find his/her job challenging but NOT interesting? Two separate questions is preferred.

Back to your request. Assuming that your staff have returned the questionnaire. The next step you need to do is data entry. You can data entry into an excel spreadsheet with the first few columns reserved for employee demographic. You can name rest of columns as A1, A2, etc respresenting your individual questions. Each row will capture all the responses of 1 individual staff. So you repeat the data entry process until all returns are captured.

Sorry, need to go for meeting now. Will continue later. For a start, you may like to complete your data entry first. The next step would be packaging these data into usable information.

Autumn Jane

From Singapore, Singapore
Hi all,
I have recently started working and i must say that this site proves to be really helpful.
I would like to thank Rashmi for the satisfaction survey . I have to prepare a survey for the new joinee and the survey has really helped me think as to how I can frame the questions.
Thanks and Regards

From India, New Delhi
There are different indicators of determining length of stay in a cos.
1) analyse leave patterns on basis of dept/ process/ day of the week/ immediate supervisor etc.
2) engagement metrics eg internal referrals or quality of suggestions.
instead of a cumbersome survey use Reinhard single loyalty metric.

From India, Delhi

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