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Hi Everyone,
We have a huge Inbound process from one of our U.K clients and the client is looking for centers from most of the cities of India to give support and maintenance of PCs. This is Pure Technical Support Inbound process and is one of a kind. The Client had approached Philippines to set up this process but we proposed a better rate and quality and pulled it in to India.
We are the only authorized consultants for this U.K client and we are looking for quality centers all over India with DOT licence. STPI and ISO certified centers are welcome.
Project details are as below:
Technical Support Inbound
Payout: For Inbound: 10jbp/hr/workstation
TAT: 24/7
Min. no. of seats: 25-100 and ramping facility up to 300 seats
Contract period: 3 years, renewal after 3 years.
Advance: 40% of the monthly billing amount.
The client wants to start their operations after short listing centers from across India from December 10th. They will come down for the center visit along with their team to train the agents of respective contact centers. No expenses of the client have to be borne by the center as the client is coming at their own expense.
Interested centers please forward your company profiles for short listing. Once the center gets shortlisted, the client will send a confirmation mail directly to their respective email addresses.
Procedure of sign up will be as follows:
Short listed centers will sign up an agreement with our company.
Conference call will be made with the client and the call center.
Consultancy charges have to be paid to our company.
Client details will be provided to the center and they can even call the Client and discuss the details of the process.
Recruitment will begin and then the Client will visit the center for training.
Advance payment will be issued by the Client when they visit the center before the training starts.
After training for 1 week, the center goes live.

For further details, please do not hesitate to mail us up at –
Thanks
Gaurav /Sundaram
Email:-



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Hi Can you provide me the full details about the project my id is vinodvinod9atgmail.com Regards Vinod
I have a registered company in Indore (M.P)with two and half years experience in data conversion and dataprocessing projects now I want to work on inbound/outbound projects, if you give us a chance I can assiure you that you will never regret on your decision.
thanking you in anticipation
regards
archie
email id :
Hi
We are RR INFOSOLUTIONS LTD.We have a 250 seater call centre currently operational which can be expanded to 1000 and above.We are looking for inbound project with advanced payment..if u have any project u send me the details on my id

Facilities

12000 sq. ft area, centrally air conditioned, 200 seats per shift capacity, redundant communication leased lines, fall back power, disaster planning, bubbling environment.

Fast and dedicated 1:1 uncompressed Internet connectivity & Pure IPLC/VOIP link to US/UK and Australia.

100%-automated desks with 1st rate and perfect computerization

24/7 support due to availability of quality manpower in multiple work timings and uninterrupted Power Supplies and constant back-ups

Sufficient voice and data communication systems

Continuous call reception due to flawless duplicated system

A leased fibre optic circuit to various destinations in the world

Pickup and Drop Facilities

Cafeteria, Recreational and Entertainment facilities.

Healthy and hygienic food arrangements.

Features

ACD with universal queuing, IVR.
Inbound, Outbound campaign management.
Screen pop, Campaign management and work scheduling.
Extensive supervisory tools and system monitoring with Complete workforce management.
Multi-site routing, Recording, scoring and quality monitoring.
Inbound / Outbound blending.
Customer self-service and eService automation.
Voice Mail.
Lead Management.
Telemarketing Regulatory Compliance options.
Hi,
We, M/s. Jobner Telecom Pvt. Ltd. (Jobner Telecom) are a Contact Center/ Telemarketing Organization managed and run by a large team of experienced telemarketers in New Delhi, India.
We undertake all kinds of Business Processes (Inbound/ Customer Care service, Outbound/ Sales/ Surveys).
Kindly revert and give us an opportunity to serve you the hassle free benefits and convenience.
Regards
Yogesh Verma
9650104104
Director
Jobner Telecom Pvt. Ltd.
Please send me a process for 10 seats. Livetree Solutions is a new center at Bhubaneswar, Orissa and looking for Inbound process with advance payment. We have all industry experienced peoples with best communication skills. Currently we are up with Bell Solo Mobility and UK Debt management Programmes in our campus. Let me know if there's any process for this center.
Thanks
Livetree Solutions
Email: -
Hi,

Kindly contact us with the project details.

We Gimbans Technologies is a Global IT Solutions & Services Company headquartered in Chennai, India. Gimbans Technologies is a registered member of Software Technology Parks of India (STPI).Gimbans Technologies services range from IT Consulting, Product Engineering Services, Application Development, Managed Testing, Business Intelligence, Infrastructure Management, Telecom Software Development, Mobile Application Development & Call Center Deployment.

Gimbans Technologies approach is based on establishing partnerships and being a trusted advisor to our customer, that encourage success through mutual benefit. Our experienced team helps our customers shape ideas and build solutions that leverage information for business value.

Our BPO Services:

BPO services are one of the most sought after services in today’s competitive business world. Whether you need to set up a customer support center or market your product through telemarketing services, you would need professional call center services. While setting up a call center in-house can be an expensive affair, you can always outsource your call center operations to an offshore service provider like Gimbans Technologies.

Our offerings are in line with standard International contact centre and telephone marketing bureau services in either business-to-business or business-to-consumer environment.

Additional Features:

Complete Support (24x7x365).

Flexible support options.

Independent support infrastructure with dedicated servers and databases.

Standard and customized reporting.

SLA’s with clearly defined performance norms.

Call Record Facility.

High-quality Monitoring System.

Robust Systems and Processes.

Help Desk:

Gimbans Technologies is a leading provider of product information request services, service information request services and product support services. A pioneer among call center service providers, Gimbans will be the best choice for your product information request requirements.

With expertise in serving a varied range of industries, Gimbans can cater to any company with any business profile.

Gimbans will work within your specifications and requirements, providing product information request services on Warranty Services, Product Support, Features, Upgrades, Accessories, and any other service.

You will provide the guidelines with a detailed catalogue of your products and the related information and we will provide a voice to your company.

Effective customer response and solutions will be acquired in the shortest span of time.

You can monitor the management of the product information request services’ team for your satisfaction and upgrade them any time you want.

Technical Support:

Gimbans Technologies provides global customers with 24x7x365 days of Level 1, Level 2 and Level 3 technical support services to varied business to customer and business to business segments. Outsource online computer support services to Gimbans Technologies and we will address your call center technical helpdesk requirements with our stringent processes and efficient services.

With Gimbans Technologies you can have an instant access to a pool of experienced professionals in a sophisticated IT-enabled Call Center Infrastructure, to give you 24x7 technical support services within agreed-upon response times underpinned by SLAs. The technical support consultants from Gimbans work closely with customer teams in developing innovative solutions and resolving technical issues.

They leverage the power of knowledge banks, technical resources and competency centers to come up with relevant and timely online computer support services. Our strategic call center technical support team ensures superior delivery of services through our rigorous recruitment, training and development programs.

Gimbans Technical support services (Level 1 & Level 2) includes Voice, Email & Online Chat Support. Gimbans Enterprise technical helpdesk services includes Issue resolutions, Knowledge management, Application support, Reporting and decision support, Software support and Trouble ticket management.

Customer Services:

A phone answering service works in a way where it replaces the automated voice message or IVR system. Instead it relies on a live operator to answer the call at any time of the day. For a phone answering service to work, the operators must be trained in answering the calls of the customers who are otherwise used to automated answering services. A phone answering service reduces the turnaround time for a call to be put through and eliminates the automated part of it, making it much more personal and responsive to the customer’s needs.

A business answering service uses people to answer the calls from customers instead of routing them to a machine oriented system.

In times of customer emergency, it is better to have a person taking the call instead of a machine which makes it more personal for the customer and goes a long way in relieving the stress of the emergency.

For all businesses, it is always better to have live people taking the calls to alleviate the concerns of the customers who may want to explain the details of their problem and get support from your staff.

There are some businesses that need 24 hour answering services. For these types of businesses, it is advisable for them to have someone answering the phone at non-regular hours and responding to the complaints.

For more details feel free to contact us.

Thanks & Regards

Sengodan M

Managing Director

Gimbans Technologies Private Limited

Chennai, India

Mobile : +91 98840 00071



Landline : +91 44 30403510/11/12/13/14
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