I need your expert opinion on the issue I am having now. An IT product organization having its headquarter in US has set up its operations in Bangalore for "after sales support, technical support and customer care services". This has been clearly stated in the "Memorandum of Association" in the section "objects incidental or ancillary to the attainment of the main objects". Now to operate as a technical support center on the products that are developed and sold by this organization, does it require an OSP license?

I have contacted people in a reputed Professional Services Organization in Bangalore but I am not getting a clear answer from any of these people. Some say OSP license is required but some say it is not required. The catch here is if OSP license is required, the organization has to cough up huge bank deposit as security.

As I went through the DoT guidelines for the OSP license, it seems the license is required for the Call center. But to my knowledge, Technical Support organization of this Product Development organization is not a call center though it serves its customers through internet based system. There is no call coming in to this organization from the customers but it is possible that in future the organization can go for a toll free number which then can be used by customers to call to this technical support center. But currently there are no calls coming into this technical support center from any customer from anywhere.

So my burning question is after all, does this organization require an OSP license or any form of license to operate as a technical support center? If yes, why and how? I really appreciate your help and suggestions on this.

Thanks in advance.


From India, Bangalore
Hello Sir,
We are all india based consultants based in bangalore and Mumbai. We provide the correct and right consultancy for telecom and legal approvals from various cg departments. We will give you the right direction about where the BG reqd or not, how to go for OSP license etc. Please drop us the mail at

Please call to our Manager
Mr. Irwin

From India, Bangalore
Dear Deep,
You will require as OSP licence if your "after sales support, technical support and customer care services" are voice based.
We are Delhi based consultants providing PAN india consultancy services for telecom and legal approvals from various central goverment departments in shortest possible time.
In case you require our assistance kindly drop a mail at

or call
Mr. Jugal K Garg (JMSG Communications,Delhi)

From India, Lucknow
please visit
you should be able to fill the application by yourself and submit to bangalore vtm cell with 1000/- INR if it is pure international osp.
please read the conditions and most of the things will be clear.
don't go through consultants ...they charge u heavy..of 50k and above also

From India, Pune
Dear Team,
OSP (other Service Provider ) license is compulsory who ever starts the call center /BPO or outsource business.
Department of Telecomm will check and verify the documents. If not it will automatically cancel the license .

From India, Hyderabad
Is OSP licence require to call center selling credit card, Insurance also. Please advise.
From India, Patna

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