Skgiridhar
Entire Organisational Matters

Dear all

I want to share with new Training Managers, the below flow chart ( probably it should help them), HOW TO IDENTIFY TRAINING NEEDS in a hotel. The below are all the sources from where needs can be identified, measured, and training plans can be developed. You may find many more, but these are the most popular




IDENTIFYING TRAINING NEEDS IN HOTEL















generic needs for every employee

others

Chaffeur Training, Conceirge Training, Check In & Check out, Escorting, Message handling, PMS(fidelio,Opera), Complaint handling, Billing etc







Brand-New Staff Orientation

New technology/ machinery





FRONT OFFICE




Voice of Customer

Department Skill Training Programs









Fire & Evacuation Training





F&B operations Receiving and escorting guests, Menu & Beverage knowledge, Skill training(service of bev,food,cig etc), handling special situtations, Food Safety knowledge, Product knowledge and specifications



Exit Interviews Analysis














Product related data
Process related data
People related data


Food Safety/HACCP Training ( for food handlers)



KITCHEN / STEWARDING




Work Accidents Analysis












MANAGEMENT ROLE

QUALITY MANAGER ROLE
QUALITY MANAGER ROLE




Health & Safety Training



HOUSE KEEPING
Food knowledge, Menu and Bev knowledge, Food Safety &HACCP awareness, Product specifications, dept systems and procedures, Chemical knowledge, cleaning techniques, risk assessmetn



Management Feed back










Brand related training programs



OTHERS DEPARTMENTS




Log Books












Supervisory Skills Programs

room knowledge, room and bathroom cleaning methods, trolley set up, soft skills, greeting guests, handling key cards, security procedures, lost and found etc







Train the Trainer for Dept Trainers













Brand Standards















Product related standards Process related standards People related Standards
Sir could not view it. send it again. if possible send me a communication module for waiters, receptionist cashiers and supervisors Regards ranusha
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