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I share with you the results of a recent employee survey carried out in a large financial services call centre in the UK. The survey identified the key needs of Call Centre employees.
The research gives food for thought for call centre managers on what they can do to engage their employees. Many of the ideas are simple to implement.
If any company is seeking to run an Employee Attitude Survey feel free to contact me for help and advice.

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File Type: pdf What do Call Centre Staff Want.pdf (72.0 KB, 1700 views)

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