I share with you the results of a recent employee survey carried out in a large financial services call centre in the UK. The survey identified the key needs of Call Centre employees.
The research gives food for thought for call centre managers on what they can do to engage their employees. Many of the ideas are simple to implement.
If any company is seeking to run an Employee Attitude Survey feel free to contact me for help and advice.
This discussion thread is closed. If you want to continue this discussion or have a follow up question, please post it on the network. Add the url of this thread if you want to cite this discussion.