Learning & Teaching Fellow (retired)
Personal Development & Management


I want to get into management so I am planning to pursue PGDBA from Symbiosis Distance Learning. I've done Bsc IT & Msc IT from KU.

Honestly, I hate marketing; I am totally not interested in this subject. Finance is not my cup of tea either because of my IT background. I'm left with 3 options which are HR, Operations & CRM.

I understand what HR is and what it does. CRM is very clear as well, but what about Operations? What kind of job profile does an MBA operations graduate get?

I've worked with an International Call center for 4 years. I've IT background.

I want to work in a call center as Team Manager moving up as Area manager & process director. (My 5-7 year goal). Which MBA would be best for me?

Do you think CRM would be a better option? I am pretty impressed with its curriculum -
1)Consumer Behavior
2) Advanced CRM
3) International Marketing
4) Cases in CRM
5) Marketing Research
6) B2B Markets & CRM
7) e-Business
:cool: Research Methodology

Operations -
Materials Management
Production Planning & Control
Techniques for Operations Efficiency
Business Process Re-Engineering
Supply Chain Management
Quantitative Techniques
Maintenance Management
Cases in Operations Management
Research Methodology

I personally think CRM would be a better option, what do you think?
Please help, I hope I've made myself clear.

From India, Chandigarh
I am perplexed: you hate marketing on the one hand and say that you like CRM on the other'highly incompatible.
Have a nice day
A retired academic in UK
PS: Please search the web and findout what Operations Management is all about. I have taught this subject for a number of years.

From United Kingdom
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