Dear Friends, I'm currently working on an assignment to prepare a training module for retail sales staff (modern retail format e.g big bazar, hypercity, barista etc)....
I am looking at something tat would look at covering aspects such as upselling, cross selling, objection handling, counter sales etiquettes etc...
Kindly request all to share some ppt or info regarding the same.

From United States

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All retail sales staff, plus team leaders and supervisors accountable for sales


Step 1: The Approach and Greeting

First impressions and personal appearance

Having a friendly and cheerful disposition

Acknowledging customers you cannot assist immediately

Approaching Customers:

- The Decided Customer

- The Undecided Customer

- The Browsing Customer

Using different types of Greetings

Step 2: The Qualification

Questioning/Probing to discover the customer's real needs and wants

Step 3: The Demonstration

Establishing Trust

Establishing Value

Creating Excitement and Desire

Demonstrating merchandise FEATURES and BENEFITS

Involving the customer

Offering alternatives

The use of technical terms

Step 4: Handling Objections

Handling different types of objections

Identifying the customer's true objection

Anticipating objections

Step 5: Closing the Sale

Recognising buying signals

Using different types of closing techniques

Generating additional sales:

- Add-on selling

- Up-selling

- Cross-selling

-Add-on selling

-suggestion selling

-value selling

-Optimized selling

Reassuring and farewelling the customer

================================================== ==



-taking initiatives.

-taking responsibility

-problem solving

-applying product knowledge in practical context

-being numerate

-having all information for selling

-having communication skills

-sourcing information

-organizating information

-listening effectively

-communication oral

-communication written

-working effectively

-understanding health issues

-understanding hygiene issues

-understanding safety issues.



From India, Mumbai
Retail selling unlike outdoor selling involves customers & prospects walking into your counter / sales area. Consequently, for up selling and extension selling it will require sales force to sell subtly. Normally this is referred to as suggestive selling. The activities for such aspect of selling will require your counter to be merchandized effectively, show casing new sku's and their benefits. Normally, it is a practise to have an exclusive counter in counter to sell range of products in a counter.

Upselling in certain terms is also viewed as selling upgrades or certain sku's which might go with - example - tea leaves, milk powder or whitener, with cookies or biscuits. The associated products are seen as extension whilst upselling could mean a customer who picks up 2 kgs of cooking oil could instead go in for a 4 kg or 5kg cooking oil at a discount. This way the counter gets a larger wallet share and greater kitchen share for the product.

Most of your requirements can be custom designed. Perhaps you may want to touch base with my office directly at Bangalore at . I would be more than happy to help you professionally.

Rgds - Sairamesh

From India, Bangalore
Is there a training program for 'Potential workforce' for Retail industry in Bangalore or Chennai.
I would like to get training inthat area so that we can setup a training institute to train +2 passed out students in that area and provide them to Retail industry either directly or through Placement agencies.
Someone please advice

Dear Meghna,
You can contact us for all your queries for retail training.
We are a training company dealing with retail training.
We could provide you with the right training and materials for the same.
Our contact details: +91 9850062326 or

From India, Pune
DEar Mr.Raghavv
Where are you based? If you are already doing what i am looking for! then i might want to talk to you about your area of coverage and get myself trained first and discuss about establishing franchise for your company in other uncovered areas.
Please advice

Hi Meghana,
Just went thru your post and understand your need. I'm former employee of the Future Group and presently working with the Jubliant Groups. I was a trainer for the Pantaloons, Big Bazaars across south india. I think I can help you. But I need to know what exactly is your requirement.
Catch me on or on 098864 94898 sometime between 14:30 hrs to 15:30 hrs or after 20:00 hrs anytime.

From India, Bangalore
hi Meghna
The retail training could include content like :
customer service
basic ettiques and grooming
communication n its importance in customer interaction
the buying experience
what customer need is
we could help you professionally too . we train for Titan industries, Voltas, subway, Koutons , Arvind mill raymonds and lots of hyderabad based retailer.
You could get in touch with us at

From India, Hyderabad
Hi meghana, Please find attached training module required by you. Regards, Mrunal Tikhe Indiabulls
From United States, Spokane

Attached Files (Download Requires Membership)
File Type: ppt s_1_.selling_533.ppt (491.0 KB, 3435 views)

Leo, that was really very working as an HR in an IT company, also the only IT retailing company SIS, and am handling the training and development of around 300 employees. am new to this profile and had arranged for a personality development training for the sales staff which i am going to conduct. these points, which you have mentioned, will definately help me in giving this training...also do send me any good activities or story through whch they get motivated to perform sales.

From India, Ahmadabad

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