hi wanted information on how to start a domestic call centre(on a small scale, like 10-15 seater). procedure, technology, licensing, investment, related details thank you thressa

15th December 2006 From India, Pune

We would like to inquire about setting up a call center.
We are currently into Real Estate business by the name of Akriti Developers and want to diversify in different LOB.
We have a basic infrastructure to set up a profit center but would like more information and assistance for the same.
We want to start up a 50 – 100 seated profit center with an inbound Technical/Semi technical support campaign.

Location of the center would be Delhi – Dwarka

Requirements -
· Fair estimate of monthly investments and returns
· Support in Networking/CTI/ACD setup/Predictive Dialers.
· VOIP,CRM,Bandwith,Domain,Intranet Sites
· Customizable Internet Sharing for Management, Agents
· Software Installations
· Infrastructure Development
· Designing and Developing the workstations, executive cabins,furnitures,partions,
· Identifying and analyzing authentic call center projects
· Assistance in project implementation for at least 3 months.
· Assistance in Operations
· Training the staff
· Setting up the management hierarchy and organizational culture
· Complete MIS and reporting formats
· Client handling and business development
· Technical support and training.

We would appreciate your prompt reply on this.

With Warm Regards
Atin Gupta
For Akriti Developers
20th September 2008 From India, Faridabad
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