Prateekda
Talent Acquisition At Johndeere India
Bilalabujaleel
Management Training And Hrd
+3 Others

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Here is the Presentation on 5 Phrases You Never Say to an Angry Person at Work.. Hope u all wud like it..
From India, Amritsar

Attached Files
File Type: ppt 5 Phrases You Never Say to an Angry.ppt (90.0 KB, 3174 views)

Thanks a lot, it's totally right.
I give training to CS agents on how to deal with customers. I usually focusing on the phrases you attached, and also the following ones;
- Why you upset?
- don't be anger.
- it's not a big deal.
- Fine!! I am sorry ( with inappropriate tone of voice, which indicates indifference).
Some of the effective ways to deal with anger person are summarized below:
- Empathic Listening with right match of tone & body language.
- Use phrases like: I see, I understand, we gonna solve this problem, let's talk about it,
- Use the phrase like: Please Sir, I want you to explain what went wrong in details, I will listen to you, & i am sure you will be satisfied, and I will do my best to help you.
These are some examples we usually used with anger customers.
Good Luck
Bilal Abujaleel
Training Consultant

From Jordan, Amman
good one but lil bit congested.....please use bulletes and the formula of 6x6 in one slide
From India, Lucknow
Good information on deescalation approaches. its not about the presentation being lengthy or not being structured properly, some time people like to have information. can be very beneficial to learners like reflectors or theorists. good work mate.

regards.
kash.

From United Kingdom, London
Thnx 4r the tips. These r indeed the simple things that we forget in our evriday lives. Regards, Pratik
From India, Rangpo
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