Hr & Training
Communication Skills Management
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Hi Friends, Here’a a PPT on Telephone etiquettes for my BPO friends May be it is helpful to others as well Hope this is useful..... Regards, Shilpi

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File Type: ppt Telephone Etiquettes.ppt (287.5 KB, 4750 views)

hey shilpi... the presentation is good...could u add some more stuff... such as happy to help by vodaphone...which impressess the customer...??? haritha
Can I have PPT on etiquette for the use of Hotel Management students and staff, preferably with appropriate expressions (short sentences) ?
May be you could suggest some links ?
Most of my students & staff are from the Hindi speaking areas or/& other languages and dialects speaking. As such intonation as well as grammar part is not good, for this we are taking recourse to other remedial steps. As far as Etiquette & Manners are concerned I am lloking for material/PPT with short spoken sentences. We are also working on the Body Behaviour/Language. In fact I desire to integrate all these and end up with Grooming (dress etc).

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