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Six Sigma HR


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I'm often asked how six sigma can be applied to other departments within a company. This prompted me to list a few examples beyond the scope of Manufacturing and Product Quality. A DMAIC or PDCA Project could be executed on any of these as each has a cost and an impact to the Companies overall Quality performance.

Human Resources

What is the Quality of Lost Time / Safety?

What is the Quality of Safety Incidents?

What is the Quality of our Expertise / Tech. Ability?

What is the Quality of Employee Attendance?

What is the Quality of Employee Training / Development?

What is the Quality of Employee Morale?

What is the Quality of Employee Retention?

What is the Quality of Staffing Levels?

Material Control

What is the Quality of Delivery (On Time / Late)?

What is the Quality of Normal Freight Costs?

What is the Quality of Expedited Freight?

What is the Quality of On Hand Inventory?

What is the Quality of Internal Delivery?

What is the Quality of Customer Response Time?

Manufacturing / Quality

What is the Quality of the Product being delivered?

What is the Internal Quality Rating?

What is the Quality of Overall Efficiency?

What is the Quality of Productivity?

What is the Quality of Inspection Costs?

What is the Cost of Poor Quality?

What is the Quality of PPAP / Part Submission turnaround time?

What is the Quality of the C/A System?

What is the Quality of the CPI System?

Sales / Purchasing / Finance

What is the Quality of Supplied Material?

What is the Quality of Material Costs?

What is the Quality of Supplier Delivery?

What is the Quality of our Sales?

What is the Quality of Quotation / Awards?

What is the Quality of Customer Feedback Participation?

What is the Quality of Departmental Performance?

What is the Quality of Company Performance?

Engineering / Maintenance

What is the Quality of Product Value Streams?

What is the Quality of Standard Work?

What is the Quality of Work Station Ergonomic Risks?

What is the Quality of Utility Costs?

What is the Quality of Repair costs?

What is the Quality of Maintenance?

What is the Quality of Equipment Availability?

What is the Quality of Engineering Response Time?

What is the Quality of Project Cost Benefit Analysis?

You can use Six Sigma to tackle a variety of strategic human resources projects, such as:
1. Lowering turnover
2. Lost Time / Safety
3. Reducing injuries at work
4. Improving recruiting time-to-fill
5. Quality of our Expertise / Tech. Ability.
6. Quality of Employee Attendance.
7. Quality of Employee Training / Development.
8. Quality of Employee Morale.
9. Quality of Employee Retention.

six Sigma can be applied in every profession and thus shall be done in HR as well. Below some of the points that would help in Human Resources..
PLANNING – RECRUITING – SCHEDULING – TRAINING – PIP (PERFORMANCE IMPROVEMENT PROGRAM) and so on..

HR Department is meant for minimizing employee complaints and increase employee satisfaction. This can be done by implementing Six sigma
Six sigma can be implemented for any process improvement in any department.
Six sigma can help in reducing the issues associated with processes which are not optimized. Better HR process means better employee satisfaction.

Six sigma can be applied to the HR in the activities such as recruitment.
The problem is: To recruit people with niche skills who are experienced.
Define: Which project needs which skills and what level of experience.
Measure: How strong are the candidates in their domain? Do they come under all the selection criteria?
Analyse: which candidate can fit in which role.
Improve: If the candidates fail to suit the needs, conduct another interview with different set of candidates
Control: Select the right candidate and train them and also encourage to participate in referral programs

Whether is it HR or any profile, Six Sigma can be used.
In the case of HR six sigma can be verywell used as
Planning - What kind of resource required??
Budgeting - Budgeting the cost involved.
Organising - Ways & means to get the resource
Scheduling - Scheduling the time
Recurting - Recuriting the right candidate according to the requirement
Training - Proper Training programs.
Like this there are many this to be done HR using the Six Sigma.

Sixsigma can apply in HR also. P
Better HR process will mean greater employee satisfaction, improve productvity and less complaints
Can be applied in goal setting and PMS
It can help on interpersonel relationship between employees and company

Example Six Sigma projects in HR
In HR, the following types of projects are commonly carried out. The list only shows examples and is by no means exhaustive.
o Reduce the time required to hire an employee
o Improve employee on-boarding and orientation processes
o Reduce expenditures for Recruitment
o Improve timeliness and the value of employee performance reviews
o Reduce absenteeism
o Improve training efficiency
o Improve employee satisfaction
o Identify and correct retention issues
o Reduce Incentive Compensation errors
o Eliminate Overpayments to Terminated Salaried Employees
o Improving grievance handling process.
o Consolidation of employee information databases
o Integration of multiple payroll systems for remote locations
o Increase job posting hit rate
o Design of job posting templates for recruiters
o Increase retention using exit interview information
Benchmark Six Sigma has had participation in training programs from HR functions of leading organizations.


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