80% of Workplace Conflicts can be Solved by Effective Communication
Well, don’t go by the phrase "Effective Communication" in the title of the article, we are not going to discuss things like types of communication, communication cycle, channels of communication, barriers in effective communication or other related things.
Did you ever realize that 80% of your problems be it at professional front or personal front, could be solved by “Effective Communication” or “Proper Communication”? Yes, it can. A “Proper Communication” or “Effective Communication” can give solution for most of your problems; can give answers for most of your questions; can help in clearing many misunderstanding.
Why we don’t communicate?
We don’t communicate because of any of the following reasons: 1) We are Shy.
2) We have fear. (Fear of Rejection…fear of getting hurt…fear of hurting someone…fear of losing someone)
3) Ego (Why Should I?)
4) Arrogance (I know everything)
5) Ignorance (I don’t need that)
6) I am elder or senior or bigger or having more experience.
7) Presumptions or assumptions
We take people for guaranteed. We start believing that the other person is aware of everything and such presumptions actually create lots of confusion…lots of misunderstandings and hamper our “need to communicate”.
How it can help?
“Effective Communication” can help us in more than one way:
We talk about generation gap between parents and child
We discuss about performance issues between boss and his sub-ordinates
We also talk about misunderstandings between spouses
Most of the time such “generation gap”, “Lack of Performance Management”, “Misunderstandings” are caused by “no communication” or very little communication.
I agree that “Silence is Gold” but then “Speech is Platinum”. You may argue that silence is also one of the modes for communication, but do you have time to understand that silence. Have you ever wondered why we “Human Beings” have been given this dual power of thinking and speaking? We all are running…from house to office to home; to grow faster; running to chase our dreams and it is always from bigger to biggest; and for that we are also traveling…working for 18-20 hours in a day. We don’t even care for those who are not bale to match with our pace be it anybody. In such a pace-filled life…do you have time to understand the “Silence of the person”?
We have so many mediums to communicate…mobile or hand phone (we can speak to anybody or message) anybody, anywhere, anytime; we have Internet can send e-mails…but still we don’t communicate.
Few days back in our HR-Community we were discussing about "Why people hate HR-Professionals" ( You can read the complete article at: <link outdated-removed>
) … one major reason for that is…"HR People don't Communicate Effectively". We were also discussing about our "Failure in implementing Performance Management System" (You can read the complete article at: http://ezinearticles.com/?When-Expectations-Are-Not-Clear!&id=37225)…again the reason is "Lack of Proper Communication". We also had discussion on "Human Relations" (You can read the complete article at <link outdated-removed>
) and there also the main reason for failure of those relations is "Our inability to Communicate". Just…if we communicate properly we can solve all these problems. There are so many problems…you many concerns…so many queries…so many misunderstandings but just one solution…"Proper, Effective and Regular Communication".
Doesn’t matter, how you communicate as long as you are able to communicate properly and able to send across your message and the other person is able to understand it. No one wants you to be a “Prolific Writer” or a “Great Speaker”. Communicate in local language…regional language…national language or global language but communicate.
Most of the time we hear people arguing or giving justification by saying that “You never informed me”; “I don’t have any information”; “Had you informed this to me then…”; “ I am not aware of it” or other similar and related phrases.
You see…how important it is to communicate. Tomorrow, you should not think and say, ”Had I…”
Think over it and do share your feedback and comments.
Stay in touch and take care.
With care and affection Regards
Nithya 15th November 2006 From India, Madras