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I would like to get an idea about how to conduct training and evaluate it's out come.
Although we have different methods of identifying training needs and conducting programmes we dont get the best out of it. For eg. TNA 's Competency Mappings will put platform to start training. But when it's come to evauate the training out come it is difficult to measure the performance of the participants.
what is the method to asertain the direct relationship between training and performance and how do you apply it for a bank.

From Sri Lanka, Kotte
For evaluating training outcomes, we find the Kirkpatrick Four Level Model the most useful. Basically, the four levels of evaluation are:

Level 1 - Reaction

How did participants react to the program?

Level 2 - Learning

To what extent did participants improve knowledge and skills and change attitudes as a result of the training?

Level 3 - Behavior

To what extent did participants change their behavior back in the workplace as a result of the training?

Level 4 - Results

What organizational benefits resulted from the training?

You can find out more about evaluating training effectiveness at


When you say that it is “difficult to measure the performance of the participants”, you seem to be referring to a Level 3 evaluation. Without a lot more detail, it is difficult to give a view on how best to assess performance following training. Generally speaking, achieved skill levels may be assessed by:

-the individual supervisor

-the supervisor’s manager

-a multi-rater instrument (e.g. 360-degree, appropriate for soft skills)

-a competent internal workplace assessor

-a competent external workplace assessor

-an online assessment tool

Which is best for you will depend on your level of resources, your level of internal expertise and the level of exactitude required.

You also mention undertaking training needs analyses and conducting training. To help organizations do these in a way that aids with later evaluations, we have written a guide. You might want to have a look at our eBook From Training to Enhanced Workplace Performance at http://www.businessperform.com/html/..._transfer.html

I wish you the best in finding a solution.

Vicki Heath

Human Resources Software and Resources


From Australia, Melbourne
Kirkpatrick model is something difficult to implement in practics. You had better to developTraining Feedback Format for different level seperetly for hard and soft skill training. Since it is a time taking factor how ever it can give better result in the long run.
choudhury s

From India, Delhi
hi, How to provide training to SALES PEOPLE for 25-30 nos. and also if there performance is poor how to correct them and develop regards praba
From India

This is in addition to what Vicki Heath has told you. Try to work out a basic ROI model for your training evaluation. It is time consuming so what you need to do as a start is concentrate on two to max three parameters which are affected directly by the training. You have not mentioned the kind of training and the target audience so I can't suggest parameters, but I am sure you can work them out. Remember, do not look at more than three parameters; actually try just two to begin with.

Also do this only for training programs that are more than 15 days in duration and are of immense importance according to your corporate strategy.

look at all the costs involved including the opportunity costs of employees attending the training. compare them to financial benefits resulting from their performance post training. Benefits not only mean higher productivity but also reduction in errors ( so better quality) so be judicious in measuring the same. Prepare a template in MS Excel if possible to put in the values. Then calculate the ROI using the formula

ROI(%) = ( Benefits-Costs X 100) /Costs

i.e [(monetary benefits – cost of the training) / cost of the training] x 100

Hope this helps you prepare a swell Training Evaluation report for your manager.



From India, Mumbai
Hi, One of the best and well-known training evaluation models is Kirkpatric 's model. you can type this as keyword in the above "Quick search" box, or in google. Regards Sathyamoorthy iyer
From India, Madras
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