If you are working with Retail industry then we can provide the KRA of Department Manager. I think that this KRA will be full fill your queries.
Please find the below KRA of DM.
Sales Target Vs Achievement :- 40%
Shrinkage :- 10%
Feedback of merchandise & Market :- 10%
CLP (Customer Loyalty Programme) :- 15%
Training (Product Knowledge and Selling Skills) :- 15%
Team Building :- 10%
22nd April 2009 From India, Lucknow
23rd April 2009 From India, Pune
one of the ways in which you can maintain a record of the different roles with their KRAs and activities is by creating a detailed role directory. you can prepare the same by conducting in-depth interviews wherein you can ask questions like the following:
1. If you were to classify your work into different sub-headings, what would they be?
2. If you were to list down all the key activities you need to perform your job successfully what would they be?
by asking these questions to the role-holder, his/her boss and subordinates, you will get a 360 degree view of the role. By putting them down in the following format, you can prepare a role directory:
1. Objective of the role
2. Key Result Areas
3. Activities to be undertaken for the achievement of each KRA
you can conduct one-on-one interviews or you can conduct a group discussion as well and help more number of people at the same time. by doing so, you will not only get a complete set of roles, you will increase ownership of each of the role-holders (as they themselves would have provided you the details), you can design a PMS that is in-tune with the requirements of your organization and you can also identify training needs
hope the above ideas are of some help
24th April 2009 From India, Bangalore