Don't say YES when you want to say NO.
People often confuse Aggression for Assertiveness.
Here is a presentation which will give some insights into this skill of how to manage Communication Stress.
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Thanks for the over enthusiatic response.. I don't understand why some of you are not able to open the presentation, but non the less, you may view the presentation here. Click Here.... Communication Stress
Also, there are many many more such presentation uploaded online for your viewing.
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