Ash Mathew
Recruitments, Training`
Consultant - Hr
Recruitment, Training And Development, Performance
Hr Professional
Soft Skills Trainer
Human Resources
Hr- Executive
+5 Others

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Dear Seniors,
One of the executive reporting to me is getting arrogant day by day and now she has started saying NO to the tasks also. Please recommend wot should be done. I have already taken 2 counselling sessions but of no use....i have tried finding out the problem but i feel the ego and the no. of years she has spent in the company is a problem.
wot do you people feel?
awaiting for your replies.
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i would suggest that you should sit with her & directly tell her about her behavior. sometimes it is important to show your powers so that discipline is maintained in office, no matter how much senior one is but when it comes to official matters no one can say No to task assigned to them, until or unless the task is not related to employee. talk with her & tell her about the consequences she will have to face if she will continue to be arrogant. i will suggest that when you are assigning her some task you should, it should be in writing becuase then you can also issue her a warning letter if she says NO
Hi Ruchi
This situation arises in every organization. Leave as it is for a while. First make her comfortable that you take care of her. You support her and appreciate her for all the good things she does. This will really motivate her and she will change her mind soon. Then probably your counselling sessions may work and you can bend her in what ever way you want. Give her more responsibilities and new assingments where she can feel that she is learning new things from you. Give her the comfort zone.
This is one of the way you can handle the situation.
You may need to find the reason why she is saying "NO" to you. Is it becos of you, or the task?
If its you, you probably need to find out from her if she finds it difficult to work with you, or was there a situation where she felt hurt - any thing of the past that keeps bothering her. You may need to let her know that in Personal life - you may not mean anything to her, but in professional life - u do have a relationship which shuld also run smoothly for success. Only if you know the reason, will u b able to stop her being frustrated.
If it the work itself that she is frustrated - then u know the best how to sort it out.
If things are still nt getting better - I think u need to let her know that she has to do the work assigned to her and can get in touch with you if she has a difficulty n completing it. And if she says NO, ask her to give it in writing and the reason why she cant do it.
If you dont want this problem to spread all over, just start ignoring her. What ever you communicate with her, it should be in written form and what ever communication you want to take from her should be in written form. Start working as if you dont have that girl in your team. And most important thing is you should stop thinking about her, dont try to chnage this type of candidates, they will never. By ignoring her and concentrating on others I am sure you will have peace of mind atleast.
Hi Ruchi,

This is a common problem faced by every lead and manager with there executives, mostly it happens in medium size companies where there flat hierarchies.
In fact in my early stages i faced this problem and slowly i got rid of it.

I would suggest you to make her understand reality and possibly communicate as much as official and through written so that its ensured that you have a track record of her work and try to spend time with her and understand her concerns and get more clarity whether its her job or the person which is stopping her and saying NO to the task.

As a lead or mgr we need to understand the concerns and give them a feel that we are there to help them. Just by ignoring them things will go more worse and you end up no where.

I assume that she is elder to you and she feels that she has more experience in the company rather than you. One thing which i would like to tell is very simple,People respect and stick to work once you respect individual feelings and there atitudes.

Try to give her some challenging tasks where she feel she is competent and then let her understand what she is? and what reality is?

Probably it is time taking but you can see the difference and it worked for me. As in my team i have couple of people working under me with more than my exp. I still can manage them with no issues.

You need to change her mindset Simple !!!!!!!!!!!!!!!!!

Seniors Please Advice and help Ruchi.

Lakshman Kodupaka

talk one to one, analyse the problem, try to find out the blind spots (Johari's window). Because all problems comes with solution. Approach her as a colleague not as a boss, definetely you can find a solution
Hi Ruchi,
Follow a step by step process to deal with her:
1. First bulid a rapport with her not as a boss but a colleague. Try to understand her problems, discuss with her and offer solutions.
2. It's tough to counsel senior people but don't lose hope and make her understand that timely completion of tasks assigned to her would add value to her efficiency as well as team's efficiency.
3. Appreciate and thank her if she shows positive improvement.
4. If no such positive improvements are shown by her then communicate with her in written to built a case against her.
5. Sit with her to discuss her perfomance.
6. Issue a warning letter in worst cases.
I hope this would help. :)
as Niharika & Priya has shown their opinion towards positive angle of the case, I would like appreciate your opinion.
This is the human tendency that, the person who has been working from --- yrs, so dont want to loose benefit of her seniority.
If you wanted to check see yourself by replacing at her position.
I had also suffered with the same situation at my present job.
Even my asst. told me that she dont like orders or shouting, etc.
I took this kind of personality as chellange & I now she is my best friend after 3 months, bcoz I never shouted to her or her work. I always tried to complete work at my own , so one day she realised that he is helping me in my dificulties also is not shouting for any mistakes. So she changed herself and working with all responsibilities.
only effects........ lets try Ruchi
i think she finds no much knowledge sharing or u might have give her all info where she thinks she is equals to so she want to be independent please sak i f want change vertical or else she will effect Ur career :)
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