Leolingham2000
Management Consultant
Radha
Trainer

Hi all,

I am Radha, a new member at CiteHr although not new to HR.... I really love the way this site manages to bring in the creme of the HR fraternity on one platform to share views and opinions on mutually relevant topics.

I had a great time reading some of the fabulous articles posted here.

Well i am a post graduate in Psychology and HR is a subject very close to my soul i should say... and thats what brings me to this family of HR enthusiasts.

I am also on this site to find some advise on pursuing a career in HR, my case is a tad different because i do not have an MBA in HR, nor do i have relevant HR experience.. I have posted my profile on the " HR Professionals Forum" seeking for opportunities in OB and OD.

I passionately want to have a career in HR, i have about 6 years of experience but mostly in Customer Service, for the last 1 yr i have been on my own consulting as a behavioural trainer for B schools in Bangalore.

Its my passion for people development and learnings that steered my career in this direction...

Please do read my other post which has my profile details and tell me, Isnt it possible for someone to have a career in HR, without having the specific academic background or experience, although he/she may possess all the required skill sets and knowledge for the role? :?:

Would love to get some thoughts on this from veteran members at CiteHR.

Looking forward to greater learning and a lot of fun out here.. :idea:

Thank you for the patient reading and time.

Best Regards

Radha

From India, Calcutta
SEEKING A COMMERCIAL HR CAREER

Based on your brief,

-6 years working experience IN CUSTOMER SERVICE

-MASTERS IN PSYCHO.

MBA is not a must, but provides a business understanding, which

is very useful to fufill the role of HR.

YOUR objective should be

-create visibility

-position yourself

-focus on your core competence.

TAKE your major core competence[in OB/etc] and place it into

customer relationship management and drive your

visibility/competence to exhibit how/ what you can do,

to create excellence in performance / results.

Your combination of knowledge /skills would be useful

in industries , which are highly customer oriented

and which has a high labor content.

-freight forwarding cos.

-courier service cos.

-hotels [ 5 star ]

-large hospitals

-large retail chains

-banking/ financial services

etc.

BUT THE ONLY HANDICAP SEEMS TO BE YOUR PREFERENCE TO

BANGALORE. CHENNAI COULD BE A GOOD POTENTIAL.

In your interview, you should position yourself to show

how you would contribute to the employees,

by developing their

-competence

-confidence

-professionalism

to handle

-customer communication

-customer complaints

-customer servicing

-creating customer satisfaction

-adding values to customer requirements

-customer needs

-customer sales

-customer relations

etc etc

BY USING YOUR CUSTOMER SERVICE SKILLS/ PSCH/ OB KNOWLEDGE

ETC, you can show how

to improve the company's business strategy/ business results

by providing Performance related HR SERVICES.

-effective recruitment/selection.

-proactive talent management.

-relative rewards system

-creative learning system

-dynamic organization committment through motivation

and job satisfaction programs

-effective performance management system

-managing change

-changing behaviors through training/development,

etc etc.

You can add more elements of your choice.

ALL LEADING TO BETTER FINANCIAL PERFORMANCE.

----------------------------------------------------------------------------------------

what I have outlined is a broad general approach,

you can tailor it in your own personal style.

YOU CAN ALWAYS ADD A DIPLOMA IN HR ON THE RUN.

YOU SHOULD PURSUE THIS WITH CONVICTION

AND NOT JUST TRY.

GOOD LUCK

REGARDS

LEO LINGHAM

From India, Mumbai
:lol: Thats a very comprehensive response, Thank you for taking the time to show me the way ahead and about what to highlight, what not? etc.
I am sure positioning myself the way you have portrayed would be the ideal way to establish a career in HR. Oh yeah...One needs to have the conviction only then can one persevere to achieve one's goal..
And yes i do intend to enhance my skills further with an apt Hr course, could be a diploma as suggested by you...Need to look at some online or distance education courses ....
I will ruminate on your suggestions and am sure it will go a long way in helping me pursue my dream to be in HR.
The first day as a member at CiteHR has been very rewarding, :P Thank you again for your thoughts, :D will look forward to more learning and contributing to this ocean of knowledge/Experience..
Best Regards :D
Radha

From India, Calcutta
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