Dinesh Divekar
Business Mentor, Consultant And Trainer
Baskaran KS
Coaching, Mentoring, Leadership
Sreenidhi S K
Help People With Their Attitudes To Improve
Avinashbhambra
• Communication Skills, Presentation
+1 Other

Thread Started by #Ameena_S

Hi All
these day on a continuous bases we are receiving complains from shop floor of mis behavior , sometimes from seniors and sometimes from juniors.
Before designing any training programe and believing someone's story to the full, I want to conduct a survey . I think that will give a better picture about the situation.
I would really wish you to give valuable comments on this thought and suggestions for the content of the questionnaire ?
13th January 2009 From India, New Delhi
You may like to use the professional services from oscar Murphy International and they specialize in such surveys. You can reach them at 91 80 41161534 / 35 or email them at
suggest you talk to their psychometric analysts or to the sales.
13th January 2009 From India, Bangalore
Amena
You need to answer the following questions
1) Are the shop floor employees comfortable in filling a questionnaire?
2) Will they be able to understand the questionnaire?
I feel a better method would be thru observation. This can be done by
1) Shop floor walk.... everday for a week
2) thru the CCTV ( if available in your plant).
Thanks
Regards
Avinash Bhambra
27th January 2009 From United States, Orland Park
Dear Ameena,
Customer Service is a matter of attitude. You need to check the attitude of the staff towards their organisation.
Secondly, you need to check your recruitment too. Was your recruitment competency-based? If it is not then training is not a solution.
Your company needs to have a Customer-centric culture. Rather than having survey of the shop floor, have a survey of the organisation culture. You will get the startling results.
Lastly, if you want to train, then start with Managers first. If you train the manager, the whole department gets trained. Their customer-centric attitude is quite important.
Regards,
Dinesh V Divekar




27th January 2009 From India, Bangalore
Re: Nehru palace [delhi ]

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10th March 2010 From India, Delhi
Hi Ameena, I endorse the suggestion of Mr.Sreenidhi and you can follow it up. Behavioural training can be imparted only by professionals with well versed Psychometric analysis. Cheers!!! Bhaskaran
10th March 2010 From India, Hyderabad
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