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Multiple Choice Poll. Voters: 1. You may not vote on this poll

Hi,
I have a employee who takes frequent leaves saying her child has fallen ill or she has to take care of the child. This has become a pattern. Last Friday( Nov 14) she informed me that caretaker of the child was going out of station and she might not be able to come on Monday. I Informed her as many people are already on leave It would not be possible for me to allow her to take leave, I would have to seek my manager's approval for her leave. If the Manager doesn't agree for a paid leave she might have to go on LOP(Loss of Pay). She abruptly left the place. She went to a colleague and explained to her the whole situation. The colleague approached another Team Lead and said to him I was manner less.Later the person asking for leave went to another Team Lead and started explained the whole situation and asked him for the leave.He also explained to her that It was difficult to grant her leave. Later the leave(Paid Leave) was approved to her after Manager's consent.

The same person had commited an error while working which was found by Quality Analyst. I asked her why she had missed out the information. She didnot reply for my mail.The next day I sent her another mail saying I am awaiting your response. She replied "What do you want me to reply on? I know my mistake, I have amended and resent the Report". I escalated the issue to Manager. The manager informed her she is supposed to reply to the mails inorder to improve the process and personal improvement. I informed the Manager that her response was harsh. Then she started saying that I was rude to her. She said, "myself saying that she had taken leaves with her child as a reason" hurt her. I hadn't used any offensive, abusive or foul language with her.

The manager is suggesting me to be more careful while addressing the issue.

How do I manage this employee? Was I wrong anywhere?

From India, Bangalore
Hi Kiran,
You must be careful with such employees as they have tendency to take leverage out of everything and when denied they get upset. You must be having rules and that must be followed. Make it clear that each and eavry individual comes for work and the work must be done in right manner. If some one is so egoistick, they have the world open for them. Finally if she is working under you, than you have the right ask and question the performance. Also you have the right to refuse her leave. But pl... check if your ego is coming in between ......,

From India, Mumbai
Hi Kiran
I agree with Kamlesh. There are certain employees who indeed take leverage in such situations, so that they appear to be less at fault Im sure she's very much aware that what she did was not correct Be careful while dealing with her If posible let your other team members approach her for calrifications or discipline realted issues & do not forget to keep her manager in the loop at all times.
I know this is cumbersome,but at times there is very little you can do in situations like this.

From India, Calcutta
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