Personality Development Coach
Recruitment, Employee Engagement, Statutory
Corporate Hr Manager
Manager(per & Hr )
+10 Others

Dear All,
Pls let me know the best way to interact with employees to know more about their job, responsibilities, expectations (from seniors, HR, Org etc), their plans for future growth etc.
Our organization (BPO) is new, hardly completed 6 months having strength approx. 250 (100 peoples in Corp & others at branches).
There is very worst situation, Employees are coming only to complete their work assigned by superiors. They hardly interact with their superior & colleagues to discuss any issue.
From the first day, i am trying to make everyone comfortable when they interact with me to discuss any issues (official or personal). but there are very few employee who interact with me.
Pls help me, I am trying my best as i want healthy environment in my org where everyone will enjoy their work & give their opinions or feedback openly.
Manoj :confused:
3rd November 2008 From India, Mumbai
Hi Manoj:
First things first.:idea: Assumption is the worst string to go by. You need to find out if the employees are really under any form of external or internal pressure or hinderance to interact. So, ideally, conduct a meeting or a small feedback session. ASK THEM what's bothering them and why they don't interact.
Then, incase you get a sizable amount of feedback, order them into DO-able and NOT DO-able. From there, its your PEOPLE SKILLS that help you to solve the problem.
Realizing that there IS and issue is the first HUGE step. That you have done already so from here it should be a cake walk for you and your organization.
trust me, if you THINK that its hard, it WILL always be hard. If you know where to nip it, you're on the right track.
Cheers and good luck with the interactions.
Dr. Anuroop Nair :icon10:
3rd November 2008 From India, Bangalore
Dear Manoj,
Speak to the employees from your heart, and look for something where you can really help every them (may be personal). Definitely they will turn back to you and listen to you. The conversation should not tell that you are trying to extract some information, it should be casual and friendly. Again saying should be from heart to hart.
Try out!!!!
Best Wishes,
9444 27 61 86:-D
3rd November 2008 From India, Madras
Dear Manoj,
I feel you need to arrange a get together party may of your birthday or so, and invite all you collegues to participate and have a very close talk with all of them, crack jokes and make the situation lighter. Then you can address to the group reiterating the importance of the MOVING CLOSELY. I hope that situation will definitely benefit you as all the employees will be in off-line mood.
Please try it once if possible.
3rd November 2008 From India, Hyderabad
Hello Manoj, i think u can arrange for an outing for ur employees, where u can conduct some HR games, which give them interest ,
3rd November 2008 From India, Hyderabad
Dear Manoj
You can arrange a small party in your office itself with some light snacks.Christmas is nearing ask everybody to decorate their department/work stations and the best decorated will be given a surprise gift(it can be a movie ticket for a couple or some gift voucher or some household item etc.) and also say them we will be having a small get together after office hours or before 1 hour of the leaving time.Also make them play some management games.Get sanctioned some of the HR budget from the management.Do this type of things 2-3 times then u will notice some improvement in the atrmosphere.It will really work.
3rd November 2008 From India, Gurgaon
dear Manoj
if you are an HR professional then I m sure you must be knowing that the most imporatnt skill is man management ie we need to undertand the psyche of each individual at a personal as well as professional level and then try to motivate them to channelise the energy in teh proper direction .
as far as employeees opening to HR , i feel is just a matter of time ....if we show our concern and the enthusism to addresss their greivances and take th initiative to solve their ussual day to day problems they will surely notice and appreciate our efforts and automatically you will see that they are approaching you for all their personal and other work related issues .
3rd November 2008 From United Arab Emirates, Dubai
Dear Manoj ,
I feel that HR of any company is in the challenging & the powerful side. Every body do acept it . See you can apply carrot & stick theory . But the best way would be to interact with them vividly. So that then can realise you importance too. Whenever you interact with them always keep in mind that they are matchless dynamic resource , So they need more care . Adopt positive approach , Talk about them definately they will come and listen you. These are my personal views.
With Regards,
3rd November 2008 From India, Gurgaon
Hey Manoj,
Probably you could have a meeting between top management & the employees (ofcourse with few selected employees).
You could also organize some kind of events & make the employees participate maybe like sports.
You can also celebrate festivals like Diwali etc & allow your employees to bring their spouse & children for the party.
Afterall these exercises are just to break the ice. You can even think of more activities or even outings for your employees.
3rd November 2008 From India, Bangalore
Dear Manoj,
I can understand you the problem you are facing also, I understand you have done this posting only when you have done everything from your side.
Now as per my advice, please try to be reachable for your employee. Let them feel, that there problem is your problem. Try all the possible ways by which you can help them. Try to spend more time with them and try to understand there needs.
Also, you have written that they even do not interact with each other (Team member and supervisor). For this you need to do some team building activities, try to get them fun at work. This team building exercise will help them to understand each other.

Please do remember that HR is the communication media between employee and employer. So, start acting like that, and things will be OK.

Thanks & Regards
Kumar Gourav
4th November 2008 From India
Dear Mr. Manor,
  • Try to understand them through the employee database like their educational background, personal background and experience with other companies because these things will have influence on their behavior
  • Try to make as much as possible meetings and events like welcome meet for birthday celebrations, project completion
  • Make people to talk about their experience in every event
  • Conduct team building events like games, quiz in free time or allocate a particular time for same

4th November 2008 From India, Bangalore
Dear Manoj, Arrange for family get-to-gether wherein it will create an opportunity to understand each other and also it will break all formal barriers. Regards, Pankaj
4th November 2008 From India, Chandigarh
Dear Manoj,
I appreciate your concern towards working atomosphere in your organisation. Keep it up.
With my personal experience, I suggest you to meet your collegues individual, in small groups and Department wise. But before doing this exercise, please put up a NOTICE OR send it on their e-mail as shown below:
TO ALL XYZ ASSOCIATES, (XYZ is Name of your Company)
The undersign would like to meet you all indiudually, in groups and in Dept wise to discuss on THE issue which will streghteen the cordial working environment in our organisation. The date and the timeof meeting will be conveyed to you after consulting your Dept Head.
I expect your cooperation in this matter.
I am sure your this Notice will break the silence of your coleagues and they will start taking you positively. I the meeting, it is your skill to touch their pulses so that they will start the initiative in your disered work.
All the best,
Vijay Gaonkar
Senior Manager
4th November 2008 From India, Pune
Hi Manoj,
There has been a same kind of crisis that was faced by one of the top most BPO in India. My suggestion is also the same methodology which they had followed.
Make a new post named relationship managers ( 23-28 years preferably, female condidates will be the best suited one) in your concern. The assigned task for this role will be that they will have to talk to the employee and first get the confidence. I'm sure that this can be done only by a new employee. Present employees will start talking to them as they will feel that this particular person is not into any king company politics.
I hope this message helps you.:)
Thanks & Regards,
4th November 2008 From United Arab Emirates, Dubai
In any organisation the effort to integrate the employees with the organisation usually has to come from the top. There are many ways of gaining employee trust, involvement, commitment beyond just their duties.
One of the proven exercises is "Visionary Leadership Programme" which is the process of working out the Vision, Mission and short/long term goals of the company. This is done with the involvement of all the staff, at all levels in the organisation.
A precursor to this could be the Right Man for the Right Job exercise in which you could use the psychometric appraisals very effectively.
The first job for you is to boldly take up the issue with your seniors, in fact the senior most in the company and then go ahead and do the rest.

4th November 2008
dear manoj
today morning only i took a class on fundemntals of employee and hr mgr relationship.
i want to quoate from my notes " employee is not a bulk commodity and a collective noun. it is individuals and every individual has his own identity .'
first action ------- start meeting and treating individuals
second action ----- win his or her confidence by doing something for them in action and not verbally
third action ------- prove ur worth to them before they accept u as frined.
( at 60 years of age when i took over an establishment it took me 6 months to provemy worth to the 150 staff of varous levels)
lastly ---------- prepare a data base in ur personal dairy and update it.
i have been in hr since 1962 both in civil and the army. i lernt from my first boss COL AMRIK SINGH MALHI now residing in chadigarh two imp points
1. ' do not pass / cross a man on the road /corridor without talking to him for few minutes '
2. the best one ' do one good deed for every person serving with u or under you atleast once in the tenure"

4th November 2008 From India, Indore
Hi Manoj,
Have some meetings with the TL's of different departments to find out the team problems and then make the employees feel free,take outings,arrange for some special games or programmes etc.,where they can feel free to communicate with each other.
4th November 2008 From India, Madras
Dear Manoj,
I would suggest you to start things like "SPEAK UP"
You would have fair understanding about the type of industry you belong to make that as a base like "Voice of Customer " & then sit with one of department head & look at the quick fix & long term solution for the problem areas this will surely help you being trusted & approachable then just pushing yourself with Employee engagement & whatever tools as this will haelp them to know you are with them & for them......
5th November 2008
Dear Seniors

Thanks a lot for the suggestions & help. :icon1::icon1:

Good news, I got the approval mail from our top management for conducting one-one session with the employees

One more request. Pls provide me material (like list of standard questionnaires, feedback forms etc) required to conduct these sessions

Thanks & Regards
5th November 2008 From India, Mumbai
This is my opinion
If im hurting u sorry for that
But one thing it depends upon us also that how we r intracting with the employees
whether we r very strict to emp or friendly attitude
Most of the time we need to be as a friend then only they can share their problems or wat ever
But it is also necessary to be strict at their attitude and work
but dont give the much lineous to the employee
and also it takes some time to intract friendly with the employees because u r new to organisation and even ur organisation is also new so, it takes some time
you dont get worried about that
7th November 2008 From India, Hyderabad
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