Rbiyer
Consultant
Ambika R
Recruitment And Employee Relations

Dear HR Friends, I want to know about Balance score card. What it means? What is benefits of this concept. Govind
2nd November 2008 From India, Mumbai
Dear Govind

BSC is the corporate performance management system that is used for underpinning the performance of the organization from four different dimensions such as

Financial
Customer
Internal process
Employee/Learning

these four dimensions will provide accurate insights on how the organization is faring with respect to planned objectives by the organization for a particular period (mostly an year)

the first step is to identify the objectives (assuming the vision/mission is clarified) for each of the four dimensions. Then KPIs or measures are developed for assessing the achievement of the defined objectives. The measures will have a timeline or target and the necessary initiative to be taken towards the same

an example

Objective - Value proposition maximization

Measure - CSAT score

Target - 95 % & above

Initiative - setting up the CSAT survey (design & implementation)

this is very simplistically defined. Hope this would help you having basic understanding of the concept

regards
Rajesh Balasubramanian
Senior consultant - HRC
Ma Foi consulting solutions Limited, Chennai
+91 97909 21413
3rd November 2008 From India, Madras
For this Balanced Score Card first one need to understand the concept of PMS i.e. Performance Management System if anyone interested plz let me know as our company is arranging one Open Workshop on Performance Management System on 15-Nov-08. My email id is .
Regards
Tarun
9891321162
3rd November 2008 From India, Delhi
Hi All, Please find the attached file on BSC... Regards, Ambika
4th November 2008 From India, Bangalore

Attached Files
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File Type: doc Balance Scorecard.doc (194.0 KB, 868 views)

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