Hi Vrishi,
Can you elaborate a little? I didn't actually understand your question.
Paraphrasing - I know about it, but in what context you are asking me to use it.
It would be great if you can just explain your query.
Thanks
Archna
From India, Delhi
113Can you elaborate a little? I didn't actually understand your question.
Paraphrasing - I know about it, but in what context you are asking me to use it.
It would be great if you can just explain your query.
Thanks
Archna
From India, Delhi
Hi puja :
The case referred by you is more related to problems (fully or partially) in following areas rather than communication alone :
Case 1 :
- Delegation & Empowerment
- Confliciting Management styles
- Lack of value for positions (No harmony)
- Biased & vindictive approach by top mgmt themselves
- Mutual respect & recognition
- lack of systems, procedures and practices
- periodical review of existing practices, grievance redressal and problem
solving (here is the communication part)
Case 2 :
- Lack of role clarity - as you hv rightly said
- Lack of empathy towards co-workers
If the given trend in your organisation continues unchecked, sooner you will experience culture erosion, attrition and crisis in all areas.
Interestingly, as archana pointed out, why C is not reacting at all. Is he planning to quit and breeding pandemonium by maintaining silence.
Rgds. Venkat
From India, Mumbai
The case referred by you is more related to problems (fully or partially) in following areas rather than communication alone :
Case 1 :
- Delegation & Empowerment
- Confliciting Management styles
- Lack of value for positions (No harmony)
- Biased & vindictive approach by top mgmt themselves
- Mutual respect & recognition
- lack of systems, procedures and practices
- periodical review of existing practices, grievance redressal and problem
solving (here is the communication part)
Case 2 :
- Lack of role clarity - as you hv rightly said
- Lack of empathy towards co-workers
If the given trend in your organisation continues unchecked, sooner you will experience culture erosion, attrition and crisis in all areas.
Interestingly, as archana pointed out, why C is not reacting at all. Is he planning to quit and breeding pandemonium by maintaining silence.
Rgds. Venkat
From India, Mumbai
Hi Archana
By paraphrasing I mean live examples of communication going haywire
Take 3 students
Make one student speak on a topic(any topic). The 2nd student acts as the leader.He/ She listens to the topic with full attention.
The 3rd student then repeats it(the same thing)after listening to the first student. The leader then points out what is missing in the speech of the second student.The missing things which will be there in the speech can be taken as a live example as to what goes wrong in communication.
You can make many groups.
regards
Rishi
From India
By paraphrasing I mean live examples of communication going haywire
Take 3 students
Make one student speak on a topic(any topic). The 2nd student acts as the leader.He/ She listens to the topic with full attention.
The 3rd student then repeats it(the same thing)after listening to the first student. The leader then points out what is missing in the speech of the second student.The missing things which will be there in the speech can be taken as a live example as to what goes wrong in communication.
You can make many groups.
regards
Rishi
From India
Hi Rishi,
Thanks for the suggestion, but I need these real life cases happeining in Organisations and not for teaching in classes.
Communication go haywire using paraphrasing can be of use in institutions, colleges, but I'm doing a project where the real case studies will be of help.
I make case studies in my organisation for problems, issues which can help in learning.
This way we develop our employees. I thought many of HR professionals are using original cases in the training programs.
Thanks a lot for the help.
Cheers
Archna
From India, Delhi
Thanks for the suggestion, but I need these real life cases happeining in Organisations and not for teaching in classes.
Communication go haywire using paraphrasing can be of use in institutions, colleges, but I'm doing a project where the real case studies will be of help.
I make case studies in my organisation for problems, issues which can help in learning.
This way we develop our employees. I thought many of HR professionals are using original cases in the training programs.
Thanks a lot for the help.
Cheers
Archna
From India, Delhi
Hi Venkat,
Yes the case is about all the things you listed. I had given it as an example, because it can be minimized only if there is proper communication between all involved.
As far as why C is not reacting... there is a good chance that he wants to add to the existing chaos in the organization, by keeping silent, and not taking ownership of responsibility, he can just say that he is powerless and not able to deal with the situation.
Archana, as far as your question about what is HR doing about it... well I am jsut setting up the HR department here. And the 1st thing to be done is defing roles and responsibilities. I think once that is done and clearly communicated, we will be able to hold people responsible for their actions or lack of it.
If anyone has any suggestions as to what can be done in the situation, please share the same.
Thnks & Rgds
Puja
From India, Guwahati
Yes the case is about all the things you listed. I had given it as an example, because it can be minimized only if there is proper communication between all involved.
As far as why C is not reacting... there is a good chance that he wants to add to the existing chaos in the organization, by keeping silent, and not taking ownership of responsibility, he can just say that he is powerless and not able to deal with the situation.
Archana, as far as your question about what is HR doing about it... well I am jsut setting up the HR department here. And the 1st thing to be done is defing roles and responsibilities. I think once that is done and clearly communicated, we will be able to hold people responsible for their actions or lack of it.
If anyone has any suggestions as to what can be done in the situation, please share the same.
Thnks & Rgds
Puja
From India, Guwahati
Hi Archana
I remember one case from the book " OB" by Uma Sekaran. I do not exactly remember it verbatim but I am providing you a rough draft.
In one organisation the production manager was a sardar. He was very efficient and hardworking. He was an asset to the organisation. One day the CEO who had an Oxford degree came up to him and said" Well Mr X , we have got one .... of a big order, you have to simply put your hair down and complete this project within 2 weeks". The sardar went out of his office very tensed. Everyone knew from his face that there was something wrong. After 2 days , the Sardar handed over his resignation to the MD. The MD was shocked and tensed. How could a person who was so loyal,hardworking, put everything else for his company, could resign and that too Mr. X. The MD took the sardar for lunch and asked him the reason for his resignation. After much prodding, the sardar said" Sir, the CEO wants me to cut my hair , and it is against our religion to cut our hair". "Hence I am resigning from the services of the company."
regards
rishi
From India
I remember one case from the book " OB" by Uma Sekaran. I do not exactly remember it verbatim but I am providing you a rough draft.
In one organisation the production manager was a sardar. He was very efficient and hardworking. He was an asset to the organisation. One day the CEO who had an Oxford degree came up to him and said" Well Mr X , we have got one .... of a big order, you have to simply put your hair down and complete this project within 2 weeks". The sardar went out of his office very tensed. Everyone knew from his face that there was something wrong. After 2 days , the Sardar handed over his resignation to the MD. The MD was shocked and tensed. How could a person who was so loyal,hardworking, put everything else for his company, could resign and that too Mr. X. The MD took the sardar for lunch and asked him the reason for his resignation. After much prodding, the sardar said" Sir, the CEO wants me to cut my hair , and it is against our religion to cut our hair". "Hence I am resigning from the services of the company."
regards
rishi
From India
Here is a classic exmple of how a havoc can be created by not communicating in the 'right' way. As I said in this topic earlier. the responsibility of communcation lies majorly with the orginator. 'cause communication is what is being understood. In this case, the Oxford returned CEO, failed to commnicate in 'shop floor' language. Instead of showing off his (may be it has become his trait to communiate in that way) profound vocabulary, he should hv communicated in simple terms. The communicator should understand what sort of forum he is communcating with. He should level his communication matching the forum's understanding capabilities. We should learn this from 'politicians' (however bad they might be).
Rgds. Venkat
From India, Mumbai
Rgds. Venkat
From India, Mumbai
Hi Rishi,
Thanks a lot for the efforts, but The case mentioned here is a very old one and is read by almost everybody.
Uma Sekaran's books are quite popular. :wink:
I want original case happeining around you, what is already there in book, does not slove my purpose.
Thanks a lot
Archna
From India, Delhi
Thanks a lot for the efforts, but The case mentioned here is a very old one and is read by almost everybody.
Uma Sekaran's books are quite popular. :wink:
I want original case happeining around you, what is already there in book, does not slove my purpose.
Thanks a lot
Archna
From India, Delhi
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