View Poll Results: Did this post help you? If so to what Extent?
Excellent 105 45.45%
Good 107 46.32%
Avg 15 6.49%
Needs more improvement 4 1.73%
Voters: 231. You may not vote on this poll

E-marketing And Blogging For Hr
V Srilatha
Hr Executive
Asst Manager - Hr
Hr, Admin, Recruitments
Training, Especially Cross-culture, Writing,
+1 Other

Thread Started by #GoldenKnight

Who cannot download this can email me to
Hi Dears,
Any one not able to download the ppt, mail me to
Please find attached ppt on client communication that I came across...
Hope this would be useful...
I see many views but only few take their time to comment... I would really like the viewers to comment on the same...
THANKS FOR ALL YOUR REPLIES AND COMMENTS My Dears... Even then 89 views but only 9 replies and 7 poll votes... hmmm...
ALSO VISIT MY OTHER THREAD ON "HUMAN VALUES" in the human resources section...
15th September 2008 From India, Madras

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File Type: pps Client Communication.pps (200.0 KB, 3836 views)

well i have seen the ppt onthe above subject n felt happy that u r certianly sharing ur valuable info with others. keep it up
15th September 2008 From India, Hyderabad
hi goldenknight, very helpful ppt...keep on sharing these type of knowledge with regards, srilatha veera.
15th September 2008 From India, Hyderabad
Dear Anil,
What a nice presentation!!!!
Hope more and more presentations will be coming from your collections,
M Srinivas
Asst Manager - HR
Hyderabad Waste Management Project
A Ramky Group of Companies
15th September 2008 From India, Hyderabad
Its an excellent presentation and i am sure it is useful for many on this forum. So friends be liberal to share with your friends and colleagues. Thanks
16th September 2008 From India, Mumbai
I am a cross cultural training consultant and content developer. This PPT is excellent and very very relevant to all companies nowadays. In fact many points which are there, form a major part of my training. Thanks!!
Asmita Parashar
16th September 2008 From India
.. great to know about the slightest(however means a lot) diffences of the language(English) used. great help.. continue sharing your valuable knowledge regards nil
16th September 2008 From India, Delhi
Hi Golden Knight, Your PPT is worth viewing. You can also view my latest post on Performance Driven Culture.
16th September 2008 From India, Delhi
Hello Dear,
Have you uploaded the pps with an Expectation for getting some replies? I think So. That's why you are getting frustated.
Anyway the pps is really mindblowing and Appreciable. But just one suggestion, "Expectation Leads to Frustration".
Looking for such excellent posts from you.
Have a nice time.
Pune, INDIA.
16th September 2008 From India, Mumbai
Thanks for your reply. And to answer your question, this is not an expectation but just a curiosity to know if my post has been useful for others and for any feedbacks that would improve myself. As u said, Expectation from others is the first enemy of man. Thank you for the quote.
16th September 2008 From India, Madras
Hey there...... :)Its very nice..... thnak you sooooo much for sharing such an important thing.........This is very much helpful for all of us....;)Hey thanks again.......Anddont you worry that you got few responses, after seeing lots of views.....just consider our responses, as your information is very much valuable for us...OK!!With best regardsT.S.
17th September 2008 From India, Pune
Hi Anil,
Its great to see you share the ppt on client communications with all the members.
It appears that the presentation is more or less oriented to the BPO employees. This could be one of the reasons for lesser response from general viewers. My observations are:
1. The entire presentation was indicating the correct usage of language for international clients. It would have been more appropriate if the ppt was named "Communication tips to handle international clients" or something similar.
2.The ppt would have been more effective if the slides were sorted out with respect to written communication tips and conversational tips which are presently mixed up.
2.If the wrong usage and correct usage of words was listed out in rows (instead of one word in each slide) more number of words and phrases could have been compiled making it a useful reference for the target ppl.
Hope you would be satisfied with this detailed commentary. Keep sharing.
17th September 2008
Sorry Goldenknight, I seem to have addressed you wrongly as Anil in the previous reply. Apologies. Jyothi
17th September 2008
Hi Dear, This is simply superb. Thanks a lot for this presentation. it is very helpful for the people who are really scared to take clients call. warm wishes shwetha gururaja:icon1:
17th September 2008 From India, Bangalore
Thanks for one and all who gave me ur views and comments on the presentation... Im really happy to know this ppt is useful for many people...
And Special Thanks to Jyothi for your detailed comment on my presentation... Really I got some insight what I did not have before... Thanks a ton
17th September 2008 From India, Madras
This was a very apt presentation even for the best english communicators and not only useful for those who attend client calls but also for common we tend to forget that knowingly or unknowingly we use either complicated or unused words.... thank you very much.... referring to it again and again would definitely retain in person's subconsious mind and would definitely improve the diction....thank you once again for sharing such a valuable piece of information.
17th September 2008 From United States, New York
Hi I think the HR Community does not have any client interaction, so there was no reply to your contribution. Any how we will appreciate his efforts in this area. Regards dhanuskodi Coimbatore
18th September 2008 From India, Coimbatore
Once again the dare devil is Back.
Dear Associate,
You have thanked all with special remark to Jyothi. Good.
Anyways her comments are appreciated.
Am I right by naming you Anil?
But I feel the communication styles can be one of this.

Extends but does not feel entitled
to “rights;” accepts responsibilities

Both exercises and
extends “rights” and responsibilities

but does not extend “rights;” does not accept responsibilities

And Also, Unlike the oral presentation of ideas, the written presentation of ideas is governed by some very specific rules. Each of us writes in an individual “style” which we have developed over the years. We are not trying to change that style, but merely suggesting the guidelines below. These suggestions will help you edit and criticize your own (and others’) written material.

1. Proofread aloudeverything going out. By reading aloud, your ear will catch mistakes your eye misses.
2. Make no assumptions. The ideas you are presenting must be explained in full to be understood. PEOPLE READ ONLY WHAT IS ON THE PAGE.
3. Do not lecture. Write only what must be understood to make the proper decision or choice.
4. Rough draft all important letters and reports. Check them for content, sequential development of ideas, and conciseness.
5. Always put yourself in the “other person’s shoes” and ask yourself, “Would I want to read this letter or report? Why? Does it say something of value and real importance to me?”
6. Many people are too busy to read carefully. Be sure your ideas are clear and easy to follow. As a general rule, the most effective manner in which to develop an idea is:
Concept è Benefit Example è Data
This method leads your reader to the conclusion you want because the conclusion is already clearly stated as the concept (hypothesis). Your examples and data are support for the conclusion.
7. Define all “terms” and eliminate vague pronouns. These two traps cause more problems in writing than any other set of conditions.
8. Grammar, punctuation, and spelling should be perfect. Use a dictionary -- either a good unabridged volume or the “spelling checker” version on your computer.
9. Plan your time to allow for proofreading and correcting. When your success depends upon the quality of your letters and reports, there are no excuses for ineptitude. There is no substitute for EXCELLENCE!
You know, I'm the kinda guy , who aims for the positive side of all deeds being focusing the negative effects on it.

Thanking You,
18th September 2008 From India, Mumbai
Dear Goldenknight,
I appreciate the finely covered, though small- but really important aspects while communicating with overseas clients. It will be indeed useful for all of us. The communication perfection is very vital to create a value for yourself in the person's mind you are communicating with. Abruptly used words or language can spoil the play. I look forward to get such useful posts from you in future.
Take care.:icon1:
18th September 2008 From United Arab Emirates, Dubai
I am not able o open the ppt can u pls send it to my mail id i would like to surely see this ppt. Regards, Hema
19th September 2008 From India, Hyderabad
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