Dinesh Divekar
Business Mentor, Consultant And Trainer
Learning & Teaching Fellow (retired)
+2 Others

Hi All!
The title of this forum hints at Ask the Seniors and hence this question.
I have been training in soft skills for more than 2 years now. I have been looking for a genuine way of "measuring" the impact / effectiveness of the same.
Let's face it... a simple pen / paper, pre and post evaluation is extremely juvenile in case of soft skills training.
For e.g. if i conducted a program on Motivational Skills, how do i answer the following question:
The employee was "more motivated" after attending this session.
The same applies to programs dealing with written communication, cultural sensitivity etc.
Can some one help me here with measurement parameters or guidelines for this?
Would request the seniors to please look into this... :huh:
25th August 2008 From Australia
Dear Rakesh,
Yes it is very difficult to measure to positive change in staff members after training programme. There are different methods through which you can measure the change:
a) Personality Development: - cannot be measured almost
b) Communication Skills: - written communication skills can be measured. Verbal communication for Customer Service Executives can be measured.
and so on.
If managers are well-versed in the subject, ideally manager is the right person to certify that positive change has taken place or not.
Dinesh V Divekar

25th August 2008 From India, Bangalore
can anyone help me out here? i am sure a lot of people are struggling with answers for this question....
31st August 2008 From Australia
Dear Dinesh,
I am handling training operations PAN India I also want to know how can we evaluate the effectiveness of soft skills or behavioral trainings imparted. The employees are of the warehouse & logistics firm. Is there any measure as how to measure the difference between pre & post training.
Waiting for your response.
Warm Regards
23rd February 2010 From India, Raipur
Dear Gowhar,
Like Dinesh Divekar has said it is not easy to measure the effectivenes. However, it has been tackled in innovative ways.
How I wish that others also search the web before posting the query, digest what is available, and then start a debate about the effectiveness or otherwise of the methods described by others. For example, I found a site at YouTube - The Experience of Just Being Happiness 2 3a of 2 @ Hamburg 2009 00018 that briefly describes one method. This was found at Google
Have a nice day.
A retired academic in UK

23rd February 2010 From United Kingdom
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