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CASE STUDY: SUCCESS & GROWTH (PART 1) Three Men, Three Eras Challenges facing executives are changing; but the solution lies in core values

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CASE STUDY: SUCCESS & GROWTH (PART 1) Three Men, Three Eras Challenges facing executives are changing; but the solution lies in core values BY MEERA SETH 25 July 2008

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CASES

<link updated to site home> ( Search On Cite | Search On Google ) Three Men, Three Eras <link updated to site home> ( Search On Cite | Search On Google )
Challenges facing executives are changing; but the solution lies in core values
<link updated to site home> ( Search On Cite | Search On Google ) Consumers And Citizens <link updated to site home> ( Search On Cite | Search On Google )
"Before you can listen to your customers, you have to listen to your own people" — Greg Icenhower, director P&G
<link updated to site home> ( Search On Cite | Search On Google ) Beyond Habitual Naming <link updated to site home> ( Search On Cite | Search On Google )
Words have meaning and names have power. — Author Unknown
<link updated to site home> ( Search On Cite | Search On Google ) Sounds Of Success <link updated to site home> ( Search On Cite | Search On Google )
More and more brand names are rooted in sounds rather than real words
<link updated to site home> ( Search On Cite | Search On Google ) Processifying People <link updated to site home> ( Search On Cite | Search On Google )
Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. — Colin Powell
<link updated to site home> ( Search On Cite | Search On Google ) To Grow A Giant Oak <link updated to site home> ( Search On Cite | Search On Google )
A leader is a dealer in hope. — Napoleon Bonaparte
<link updated to site home> ( Search On Cite | Search On Google ) Telling The Difference <link updated to site home>
By nature, men are nearly alike; by practice, they get to be wide apart. — The Confuscian Analects
<link updated to site home> ( Search On Cite | Search On Google ) Up Against A Wall <link updated to site home> ( Search On Cite | Search On Google )
The final test of a leader is that he leaves behind him in other men the conviction and will to carry on. — Walter J. Lippmann
<link updated to site home> ( Search On Cite | Search On Google ) Leadership: Nandi Meets Truth <link updated to site home> ( Search On Cite | Search On Google )
Leadership has a harder job to do than just choose sides. It must bring sides together. — Jesse Jackson
<link updated to site home> ( Search On Cite | Search On Google ) Know Your Strengths <link updated to site home> ( Search On Cite | Search On Google )
There are painters who transform the sun to a yellow spot, but there are others who with the help of their art and their intelligence...
<link updated to site home> New Boss In The Dock <link updated to site home>
After 10 years, Ram gets a new boss who is different. Boss Abhay, too, is facing change after a long time. Now, even the air smells differently…
<link updated to site home> ( Search On Cite | Search On Google ) Spy Versus Spy <link updated to site home> ( Search On Cite | Search On Google )
Jahnavi Mahale turned sharply on hearing the retailer’s words. A customer at the cash counter was enquiring about the promotional display of Purple...
<link updated to site home> ( Search On Cite | Search On Google ) Growing Bad Bosses <link updated to site home> ( Search On Cite | Search On Google )
“When a person comes into his chamber and finds the chairs all standing in the middle of the room, he is angry with his servant, and rather than see them …
<link updated to site home> ( Search On Cite | Search On Google ) Consumer: A Real Person <link updated to site home> ( Search On Cite | Search On Google )
The problem is that we have failed to distinguish between pure etiquette and... the morality of our small, everyday interactions with other people. — Philosopher Julian Baggini in The Guardian
<link updated to site home> ( Search On Cite | Search On Google ) Old War, New Armies <link updated to site home> ( Search On Cite | Search On Google )
In business, the competition will bite you if you keep running, if you stand still, they will swallow you. — William Knudsen (1879-1948 ), Ford Motors, now General Motors
<link updated to site home> ( Search On Cite | Search On Google ) Law, Truth And Man <link updated to site home> ( Search On Cite | Search On Google )
Truth resides in every human heart and one has to search for it there, and to be guided by truth as one sees it. But no one has a right to coerce others to act according to his own view of the truth.
<link updated to site home> ( Search On Cite | Search On Google ) Ode To A Forgotten Hero <link updated to site home> ( Search On Cite | Search On Google )
Nature is busy creating absolutely unique individuals, whereas culture has invented a single mould to which all must conform. It is grotesque.

My Delight Or Your KRAs?
As customer service providers, we touch millions of people each year. Each contact is an opportunity to make each life we touch a little better each day.

Servicing The KRAs
Employees treated with dignity and respect will provide the same to their customers and co-workers. The National Performance Review’s Best Practices Report on ‘World-Class Courtesy’

It’s All About Me
‘Love,’ says my Lord Rochfaucauld, ‘is commonly succeeded by ambition; but ambition is hardly ever succeeded by love.’- Adam Smith, The Theory of Moral Sentiments (1759)
<link updated to site home> ( Search On Cite | Search On Google ) Respect For Privacy <link updated to site home> ( Search On Cite | Search On Google )
Does an organisation own the individuality of a manager to an extent that it can choose to impact his career based on its assumption of his character?
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<image no longer exists> News & Articles <link updated to site home> ( Search On Cite | Search On Google ) <image no longer exists> Conversations <link updated to site home> ( Search On Cite | Search On Google ) <image no longer exists> Placements <link updated to site home> <image no longer exists> MBA Prep <link updated to site home> <image no longer exists> Study Abroad Special <image no longer exists> MBA FAQs
Case study: HR Manager, Sophie Berryman

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Describe the organisation you work for - type of industry, number of employees, size of HR department (if applicable) etc


I work for a brokerage firm in the city that deals primarily in credit derivatives. We also have offices in New Jersey and Singapore. There are nearly 70 staff in total - 42 in London, 18 in New Jersey and 9 in Singapore. Our head office is here in London and I'm the only person in the HR Department.
What is your current role and what does it involve?


I'm the HR manager and I've been here for nearly three years now, having started as an HR assistant in 2002. I have a generalist role that encompasses resourcing, training, employee benefits, payroll, management information reports, employment law, performance management, and key HR projects. I'm responsible for the staff in London, New Jersey and Singapore and this keeps me pretty busy!
What do you enjoy most about what you do? Are there any negatives?


I love the variety of my role and I can end up doing 15 different things in one day, so being organised and good at multi-tasking really helps! I can't think of anything that I don't like about working in HR, although I have noticed that staff often come to us when there's a problem that needs to be resolved and so you do need to be able to remain positive, whatever comes your way.
How has your career developed?


After leaving university and going travelling, I worked my way up to become a supervisor of a team of 10 in a major travel agency, which involved performance management, developing incentive programmes, training and recruitment. My next move was into recruitment for 18 months and this meant that I was sourcing and interviewing candidates and managing the selection and placement process.
Ultimately, I knew that I wanted to work in HR and I was put forward for this role through an agency. I was very lucky that the head of HR at my current organisation thought that my previous experience was useful as I'd spent several months being told by other agencies that I would either be too senior (did they mean too old?!) to start at the bottom or that even if I did, my salary would assume I was a school leaver.
I started as an HR assistant with this company in June 2002 and I was promoted to HR manager when the head of HR left at Christmas.
Have you studied for any work-related qualifications? If so, have they helped you in the workplace?


The Certificate in Personnel Practice (CPP) gave me a good grounding in HR and the issues that surround it, although some of it was going over areas I already had experience in, such as recruitment and training. I'm now halfway through doing a Masters in HR Management at Kingston University.
How do you see your career progressing?


My career has progressed extremely quickly over the last year as being promoted to HR manager was a fantastic opportunity. I'm now focusing on completing my studies and building on the knowledge and experience that I've gained in my current role to improve my performance.
What advice would you give to those wanting to start a career in HR?


If you do want to work in HR, you'll need to study for a professional qualification, so make sure that you're happy to do this. It's a great area to work in and one where you can make a real difference to individuals and to the business, so don't be put off if you find that it's quite admin-focused at the beginning.
With the benefit of hindsight, is there anything you'd do differently now?


The only thing I would change is to have made the break into HR earlier as I knew it was what I wanted to do but I was put off by agencies telling me that it wasn't possible.
Describe the organisation you work for - type of industry, number of employees, size of HR department (if applicable), etc


I work in the public sector for an NHS Primary Care Trust. There are approximately 1,200 direct employees, with about 22 working in the HR Department
What is your current role and what does it involve?


I am a Training and Development Manager, managing a team of eight staff. We provide a wide range of training and development opportunities for directly employed staff and those working in GP surgeries in the borough.
What do you enjoy most about what you do? What are the down-sides?


I enjoy working in an organisation where training is highly valued and opportunities are appreciated by staff and managers. I love to see people grow in confidence and advance in their jobs when they have been given an opportunity to learn new skills. I also like seeing initiatives through to completion.
The negatives are having a huge workload, never getting to the bottom of the pile, and constantly having to prioritise to meet deadlines.
How did you get your current job?


By sheer hard work and determination and being in the right place at the right time!
How has your career developed over the years? Have you always worked in HR?


My early career in local government was spent in Personnel departments. I took a break for seven years to look after my children then returned to local part-time jobs. Almost 16 years ago I took a part-time job in my local health clinic, as a Clinic Clerk, on the lowest grade. I have always worked hard and been very conscientious and my efforts have been rewarded with promotions. I came into the Training department ten years ago, thoroughly enjoyed it and have stayed!
I am now very experienced in my field and consider I give excellent value for money!
Have you studied for any work-related qualifications? If so, have they helped you in the workplace? If not, do you feel disadvantaged because of this?


I hold Chartered Membership of the CIPD and am an NVQ Assessor. Gaining the CIPD qualification has made an enormous difference to me and has given me the confidence to approach my work in a professional manner.
My studies have enabled me to work more strategically than before, which I really enjoy.
How do you see your career progressing?


Realistically I do not envisage I will be seeking any further promotions, as I would ideally like to start reducing my long working hours. However, I would not rule anything out if I thought I could do the job and it interested me.
What advice would you give to those wanting to start a career in HR (in terms of how to go about it)?


Find out what a career in HR involves its not always about being popular and giving good news. Be prepared to take lower-paid jobs but work hard and hope that your efforts will pay off. Study for an appropriate qualification.
With the benefit of hindsight is there anything that you would do differently now?


Complete the final two years of a four-year local government qualification when I first started working. I got married instead. Had I done this, I would have had a professional qualification so that when I returned to work after a gap, I would not have needed to start at the bottom.
We've collected nine case studies of people working in various aspects of HR.
Find out what they do, how their careers have developed and what advice they have for those thinking of starting a career in HR.
Please note that although some people's circumstances will have changed over time, the information was correct at the time of posting them on the site.

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